Enrollment Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Prioritize high-quality leads generated through the website, referrals, live chat, and telephone inquiries.

• Generate sales revenue for Ed2go's continuing education and career training programs.

• Align prospective students with appropriate programs that meet their needs.

• Provide an exceptional customer experience from the initial contact to the enrollment phase.

• Advise prospective students on their educational and career goals.

• Assist students throughout the enrollment procedure.

• Execute strategies aimed at achieving enrollment targets.

• Utilize enrollment processes, infrastructure, CRM systems, and enrollment tools to handle student data and workflows effectively.

• Conduct basic technical troubleshooting to maintain smooth operations.

• Engage in virtual communication via email, video conferencing, and instant messaging platforms.

⛳️ Requirements

• Fundamental computer knowledge and skills.

• Proficient in navigating common software applications and systems.

• Basic troubleshooting abilities for connectivity issues, login problems, or navigation difficulties.

• Competence in using web-based platforms, CRM systems, and enrollment tools.

• Familiarity with email services, video conferencing software, and instant messaging tools.

• Eagerness to learn new technologies and adapt to system updates.

• Capability to ask insightful questions and address objections effectively.

• Dependable WiFi connection (not reliant on a hotspot).

• Demonstrated success in a customer-facing role (preferred).

• Some college education or degree (preferred).

• Previous experience in Student Admissions/Enrollment (preferred).

🏝️ Benefits

• Comprehensive and rewarding Total Rewards package.

• Reasonable accommodations for qualified individuals with disabilities.