Enrollment Manager, RN

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Take ownership of daily, weekly, and monthly outreach and enrollment objectives for designated expansion markets.

• Track outreach performance in real-time and redirect team efforts to address any shortfalls.

• Conduct daily enrollment meetings to discuss results, call targets, priority lists, and obstacles.

• Manage the cleanliness of outreach lists, call scheduling, attempt protocols, and timing strategies.

• Collaborate with the reporting team to enhance performance dashboards and reports.

• Generate daily and weekly reports for clinical, growth, and executive leadership; escalate risks along with recovery plans.

• Transform expansion objectives into staffing plans, volume requirements, and productivity standards.

• Work in partnership with Marketing and senior leadership on strategies, messaging, materials, scripts, and campaign schedules.

• Directly supervise and develop the Enrollment RN, Enrollment Medical Assistants, Outreach Specialists, and in-person Clinical Liaison.

• Conduct annual performance evaluations and weekly one-on-ones, providing coaching and performance management.

• Oversee the Clinical Liaison's field activity, engage referral sources, provide on-site enrollment support, and coordinate within the market.

• Ensure that clinical screening, eligibility assessments, consent discussions, documentation, and enrollment processes adhere to standards.

• Evaluate and coach call quality through call reviews and side-by-side observations.

• Support onboarding, training, mentoring, and precepting of enrollment personnel.

• Guarantee daily outreach coverage across time zones and manage call-offs, PTO, and scheduling adjustments.

• Perform routine audits for eligibility accuracy, documentation completeness, compliance, and workflow adherence.

• Identify and resolve workflow challenges that impact reach rates, conversion, or enrollment speed.

• Assist in program enhancements, standardization, and scalability during new-market launches.

• Collaborate with Providers, clinical teams, health plans, and referral partners to ensure smooth transitions to ongoing care.

• Provide direct outreach, screening, or patient care delivery as required.

• Travel for training, meetings, market openings, and other business necessities as needed.

⛳️ Requirements

• Availability to work Monday through Friday, with outreach coverage from 8:00 AM Eastern Time to 5:30 PM Pacific Time, with flexibility for potential evenings and weekends.

• Active, unrestricted Registered Nurse (RN) license.

• Ability to secure California licensure within six months of hire.

• Capability to obtain additional state licensure as required.

• Minimum of 2 years of experience in people management.

• At least 5 years in a direct care delivery role as a Registered Nurse, including a minimum of 2 years in palliative care, hospice care, or complex care management.

• Experience managing daily production or outreach metrics.

• Strong data fluency with the ability to build, interpret, and act on reports and dashboards.

• Experience in change management within fast-paced growth environments.

• Excellent organizational skills and the ability to work independently.

• Proficiency in Microsoft and Google applications.

• Salesforce experience is highly preferred.

• Exceptional communication and motivational skills, including techniques for conflict resolution.

• Experience in launching or scaling enrollment, intake, or patient acquisition functions in a new market.

• Background in overseeing telephonic outreach or healthcare call center operations.

• Experience managing field-based or in-person liaison staff.

• Familiarity with lean Six Sigma methodology.

• CHPN certification is preferred.

• Background check required prior to employment.

• Influenza vaccination is required for roles involving direct patient, client, or customer interaction, subject to accommodation considerations.

• Must comply with U.S. employment eligibility verification using E-Verify.

🏝️ Benefits

• Eligibility for bonuses.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Income protection benefits.

• Flexible paid time off (PTO).

• Company holidays.

• 401(k) plan.

• Wellness benefits.

• Mileage reimbursement for field roles.