Enrollment Communications Assistant

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Respond to inquiries from both prospective and enrolled students as well as their parents.

• Engage with individuals via phone, email, SMS, ZeeMee, and during virtual events.

• Assist in managing the general admissions email inbox, SMS account, and ZeeMee community.

• Stay informed about program offerings, policies, and procedures to guide students preparing for voyages.

• Keep records and update student and school information using Salesforce CRM.

• Help in auditing pre-voyage documents and requirements.

• Conduct research on study abroad offices, offerings, regional events, and student needs.

• Provide support to Student Support Services and Recruitment and University Relations teams.

• Participate in weekly all-company and Enrollment Team meetings.

• Organize student information sessions and moderate or engage in the Semester at Sea ZeeMee community.

⛳️ Requirements

• Exceptional communication, interpersonal, and customer service skills.

• High level of resourcefulness and initiative.

• Comfort and proficiency with various technology and software, along with a willingness to learn new tools.

• Ability to uphold office standards and protocols concerning processes and confidentiality.

• Flexibility, open-mindedness, and a positive attitude.

• Knowledge of global education and the capability to advocate for ISE’s interests.

• Capacity to lift, carry, or move items weighing up to 20 lbs.

• Must reside within the state of Colorado.

• Available for 10 hours weekly, Monday through Friday, during business hours (8 a.m.–5 p.m. MST).

• Must attend weekly all-company and Enrollment Team meetings, usually held on Mondays from 9:00–10:30 a.m. MST.

• Resume must be submitted as a PDF with a filename starting with the applicant’s last name.

🏝️ Benefits

• No insurance or benefits eligibility.