English to Bosnian (Cyrillic) Review Lead – UI, Marketing & Product Content

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary linguistic expert and language quality owner for a prominent global technology client.

• Take charge of the locale's interpretation of the client's quality benchmarks.

• Align the Post-Editing Lead, Post Editors, and Reviewers on common quality expectations.

• Serve as the main contact for the client's Language Manager regarding quality discussions, arbitration, and escalations.

• Promote consistency, quality governance, and ongoing enhancement across UI, marketing, product, informational, legal, and support content.

• Review updates to style guides and glossaries, evaluate affected quality categories and content types, and document changes.

• Monitor corrections and calibration from the client’s Language Manager and quality call feedback.

• Conduct regular alignment roundtables with the language community.

• Publish a structured monthly quality report that includes performance metrics, areas for improvement, updates to style guides, errors, and arbitration outcomes.

• Provide one-on-one coaching to Reviewers using specific examples.

• Facilitate shadowing sessions and deliver training based on alignment data.

• Create style guide proposals from recurring justification patterns.

• Share patterns across locales with the Welocalize Quality Manager.

• Maintain alignment with decisions made by the client’s Language Manager and raise evidence-based concerns.

• Own the locale’s review service score, encompassing RQE audits and alignment performance.

• Ensure the community has a shared understanding of quality.

• Validate and document arbitration records thoroughly.

• Manage the working relationship with the client’s Language Manager, including clarifications, escalations, and tracking expectations.

⛳️ Requirements

• 3 to 5+ years of experience in Localization Quality Assurance (LQA), Senior Language Lead, or Quality Governance roles.

• Proven experience as the primary contact for client Language Managers.

• Familiarity with managing formal arbitration or escalation processes.

• Experience in facilitating conflict resolution.

• Extensive, practical experience with localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping.

• Capability to analyze changes in style guides and identify implicit client expectations.

• Ability to map tolerance by content type, covering Marketing, Legal, and UI.

• Hands-on experience in one-on-one coaching, shadowing sessions, alignment roundtables, and structured monthly quality reporting.

• Proficiency in tracking error concentrations, severity drift, and alignment scores.

• Ability to translate justification patterns into style guide enhancements.

• Native-level proficiency in Bosnian (Cyrillic).

• Professional-level English skills.

• Background check required as part of onboarding.

• Must be physically located in one of the approved countries.

• Preferred: Previous experience in supporting major technology localization programs and working with calibration or alignment tools.

🏝️ Benefits

• Dedicated device provided for project tasks.

• Consistent project volume.

• Comprehensive onboarding program.

• Continuous upskilling opportunities.

• Access to well-established linguistic resources.

• Long-term collaboration with global teams on high-visibility products.