Engineering Operations Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take ownership of the roadmap and architecture for Jira, Confluence, Jellyfish, and upcoming engineering tools.

• Drive automation and self-service initiatives for configuration and administration tasks.

• Develop and sustain integrations between engineering systems utilizing REST APIs, webhooks, and scripting.

• Lead and assess AI-assisted software development lifecycle (SDLC) efforts, which include prompt and specification writing, output evaluation, and the creation of connectors or tools.

• Act as the technical lead and review authority for the Junior Developer and Engineering Operations position.

• Transform data from Jira and Jellyfish into dependable metrics and reports suitable for executives.

• Uphold the mapping from roadmap to delivery, including initiatives, features, confidence ratings, and subject matter expert (SME) validation.

• Assist with program and release management by providing tools, data, and process guidance throughout the SDLC.

• Establish and enforce consistent tool usage practices across engineering, product, and TPgM teams.

• Collaborate with engineering and product leadership to minimize friction in daily workflows.

• Offer technical guidance, code and configuration reviews, and skill enhancement for junior team members.

⛳️ Requirements

• Bachelor's degree in Computer Science or a related field, or equivalent experience.

• 4+ years of experience in engineering operations, tooling, integrations, or process management.

• Proficient in Python and familiar with REST API integration patterns, including authentication flows, pagination, rate limits, and retry logic.

• Experience with Git and pull request-based workflows.

• Practical experience utilizing a Large Language Model (LLM) as a working tool, including understanding its limitations.

• Strong written communication skills, encompassing both executive narratives and technical documentation (specifications, prompts, evaluation criteria).

• Proven ability to mentor or offer technical advice to less experienced team members.

• Excellent analytical and problem-solving capabilities with a keen attention to detail.

• Self-motivated and able to operate effectively without a predefined right answer.

🏝️ Benefits

• Inclusive environment and commitment to diversity.

• Reasonable accommodations for qualified individuals with disabilities during the application and interview process.