Engineering Manager – Site Reliability

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee, mentor, and cultivate a team of Site Reliability Engineers.

• Establish technical direction and priorities focusing on reliability, scalability, availability, performance, and operational readiness.

• Collaborate with engineering, product, security, infrastructure, and other cross-functional teams.

• Define reliability standards, influence system design, and implement initiatives that enhance customer and developer experiences.

• Lead incident management, incident response, post-incident analysis, service-level objectives, capacity planning, observability, and ongoing risk mitigation.

• Advocate for automation and self-service tools to minimize operational toil and boost deployment confidence.

• Balance immediate operational requirements with long-term investments while making trade-offs in a rapidly growing environment.

• Communicate reliability risks, project updates, trade-offs, and decisions to both technical and non-technical stakeholders.

• Make informed decisions with incomplete information, respond effectively during incidents, and guide teams in learning from failures.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent hands-on experience.

• A minimum of seven years of experience in software engineering, infrastructure engineering, Site Reliability Engineering, or a related field.

• At least two years of experience managing, mentoring, or leading engineering teams.

• Professional experience with cloud infrastructure, distributed systems, networking, containers, orchestration platforms, or similar production technologies.

• Background in leading or participating in production incident response, post-incident evaluations, reliability enhancement initiatives, and operational readiness practices.

• Experience in articulating technical risks, priorities, and trade-offs to engineering leaders and cross-functional stakeholders.

• Preferred: experience in leading Site Reliability Engineering, platform engineering, infrastructure engineering, or developer productivity teams.

• Preferred: experience in operating highly available services at scale and enhancing service-level objectives, observability, capacity, or disaster recovery capabilities.

• Preferred: familiarity with infrastructure as code, continuous delivery, monitoring, logging, tracing, and automated remediation.

• Preferred: experience in building or evolving reliability programs across multiple engineering teams.

• Preferred: proven ability to foster alignment across teams, navigate uncertainty, and transform complex technical challenges into clear, actionable plans.

• Preferred: leadership style rooted in empathy, transparency, direct communication, collaboration, and inclusive team development.

🏝️ Benefits

• Flexibility to work from home, an office, or a coffee shop.

• Regular in-person events.

• New hire equity grant.

• Annual refresh grants.

• Competitive compensation and benefits.