Engineering Applications Lead

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Take ownership of the operational health and service delivery model for the engineering applications portfolio.

• Develop support processes, service expectations, escalation paths, and operational rhythms.

• Collaborate with Engineering, IT, and business stakeholders to set priorities and manage trade-offs.

• Track service performance, recurring issues, portfolio risks, and service metrics.

• Facilitate response, escalation, communication, and resolution for significant application issues.

• Implement incident, problem, and change management practices.

• Drive root-cause analysis and implement corrective actions for recurring issues.

• Balance production support with maintenance, upgrades, and continuous improvement initiatives.

• Maintain comprehensive documentation for support procedures, known issues, releases, and dependencies.

• Oversee application lifecycle management, encompassing version planning, patching, upgrades, compatibility reviews, and retirement strategies.

• Coordinate release calendars, testing readiness, deployment strategies, and change communications.

• Manage vendor support cases, product issues, roadmaps, licensing considerations, and upgrade dependencies.

• Govern applications in accordance with enterprise technology, security, and support standards.

• Assess enhancements and configuration options while ensuring supportability.

• Lead the intake and prioritization of requests, enhancements, defects, and operational improvements.

• Convert stakeholder needs into a prioritized backlog with timelines and ownership assignments.

• Coordinate improvement initiatives across specialists, enterprise applications teams, vendors, and technical teams.

• Drive enhancements that alleviate support burdens and enhance user experience, consistency, and reliability.

• Report on priorities, progress, risks, and dependencies to leadership and stakeholders.

• Lead and develop assigned engineering application resources through workload management, coaching, goal setting, feedback, and capability development.

• Establish role expectations, support responsibilities, and team operational rhythms.

• Cultivate accountability, responsiveness, collaboration, and a culture of continuous improvement.

• Contribute to shaping future organizational design and resourcing requirements.

⛳️ Requirements

• Bachelor’s degree in engineering, information systems, computer science, construction technology, or a related field is required.

• Relevant years of experience may be accepted in place of a degree.

• A minimum of 7 years of experience in supporting, administering, or managing engineering/design applications in architecture, engineering, construction, or a related field is required.

• Strong working knowledge of Revit, AutoCAD, Navisworks, BIM 360, Autodesk Construction Cloud (ACC), Forma, or comparable ecosystems is essential.

• Experience with application lifecycle management, including upgrades, version control, release planning, issue resolution, and operational support is necessary.

• Proven experience in managing stakeholder priorities, vendor relationships, and cross-functional coordination between business and technology teams is required.

• Background in leading or coordinating support processes, service enhancements, and platform governance is essential.

• Proficiency in software configuration, plug-in management, environment standards, and compatibility considerations across engineering platforms is required.

• Previous experience in people leadership or team coordination is preferred.

• Excellent communication, documentation, prioritization, and organizational skills are mandatory.

• Familiarity with incident, problem, and change management practices is preferred.

• Experience with automation tools, APIs, scripting, or customizations on engineering platforms is preferred.

🏝️ Benefits

• Comprehensive health insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Competitive salary and performance-based bonuses.

• Supportive and inclusive work culture.