Engagement Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Respond swiftly and effectively to inquiries from new leads.

• Nurture leads through phone conversations, creative follow-ups, tours, and home visits.

• Establish empathetic connections with potential residents and their families.

• Assist leads and families in assessing senior living alternatives.

• Drive improvements in both gross and net community occupancy by tracking move-ins, move-outs, and vacancies.

• Manage new lead traffic for all communities within the assigned region.

• Conduct lead evaluations and audits with on-site teams.

• Analyze lead sources, prospective information, and marketing metrics on a weekly basis.

• Achieve KPIs, including Voice to Voices, creative follow-ups, inquiry-to-tour conversion rates, Speed to Lead, email campaigns, and bulk text messages.

• Regularly meet with the managing director to discuss program functionality, outcomes, challenges, and building-specific concerns.

• Develop strategies for underperforming buildings and identify areas for improvement.

• Manage leads using the Welcome Home platform.

• Implement sales processes, including the STEP method, Order of Process, KPI compliance, and case studies.

• Participate in daily sales coverage from 9:00 a.m. to 5:30 p.m., seven days a week.

• Respond to after-hours calls from prospective residents within two hours.

• Handle incoming sales calls and gather complete contact details.

• Make outbound calls and engage in call-a-thon events.

• Organize community tours for prospective residents and their families.

• Qualify prospective residents in accordance with company policies and state and federal regulations.

• Maintain activity follow-up sheets, lead notes, follow-ups, and action plans.

• Collaborate with the Senior Living Director and Executive Director to improve operational efficiency and occupancy rates.

• Sustain sales contacts and partnerships with referral agencies.

• Manage promotional materials, office supplies, and the marketing office.

• Update lead databases, referral agencies, and Partner Central regarding move-ins, pricing, vacancies, and other pertinent information.

• Participate in employer-sponsored training.

• Perform additional duties as assigned.

⛳️ Requirements

• Candidates must be at least 18 years old.

• High school diploma or equivalent is required.

• Must be able to read, write, understand, and communicate in English at a minimum of 12th-grade proficiency.

• Clear verbal and written communication skills are essential.

• Ability to follow both written and verbal instructions and apply practical problem-solving skills.

• Must possess a positive and energetic attitude.

• Professional appearance and conduct are mandatory.

• Criminal background clearance is required.

• Good health, both physically and mentally, is necessary to perform assigned tasks.

• Health screening by a physician must be completed no more than six months prior to or seven days after employment.

• Must test negative for pulmonary tuberculosis during the health screening.

• Ability to sit at a desk for up to eight hours a day.

• Must be able to stand, walk, bend, kneel, and stoop for short periods.

• Capability to retrieve items from storage, including overhead bins or cabinets.

• Able to lift and/or move items weighing up to 25 pounds.

🏝️ Benefits

• Full-time employment opportunities.

• Remote work options (as specified in the job title).

• Employer-sponsored training provided.

• Coverage schedule for the sales department seven days a week.

• Potential opportunity for after-hours call coverage.