Engagement Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Facilitate the completion of CHE in nephrology offices, dialysis clinics, or through telehealth.

• Collaborate with Nurse Practitioners and clinics to prepare for in-person appointments.

• Conduct outbound calls for scheduling CHEs, sending reminders, and rescheduling appointments.

• Arrange telehealth CHEs for patients who are unable to attend in person.

• Welcome new patients and gather concerns from existing patients; escalate issues to RN or Nurse Practitioner as necessary.

• Ensure accurate documentation and communicate patient updates to the care team.

• Foster trust, encourage patient participation, and navigate engagement challenges.

• Organize outreach efforts based on urgency and importance.

• Coordinate care by ensuring access to eligible resources and assisting with referrals and provider appointments.

• Engage in outbound and inbound calls with patients, providers, and Village resources.

• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate issues as needed.

• Support the clinical team with continuum-of-care tasks.

• Identify eligible resources and work with nurses, clinics, health plans, and stakeholders to enroll members.

• Communicate with patients promptly and professionally.

• Maintain accurate, complete, and confidential documentation.

• Provide high-quality patient care in alignment with DaVita’s mission and values.

⛳️ Requirements

• High School Diploma or GED is required.

• Previous experience in IKC is necessary.

• A minimum of 2 years of professional experience in customer service, patient-facing, or telephonic outreach roles is preferred.

• Prior experience in the healthcare field is preferred.

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is essential.

• Strong verbal and written communication abilities are required.

• Skills in active listening and motivational engagement techniques are important.

• Highly organized, with excellent time management and follow-through capabilities.

• Ability to work both independently and collaboratively with care team members.

• A quiet, private home workspace with reliable high-speed internet is necessary.

• Flexibility to accommodate patient availability and work a full-time schedule from Monday to Friday.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits.

• 401(k) matching program.

• Paid time off.

• PTO cash out options.

• Family resources available.

• EAP counseling sessions provided.

• Access to Headspace® for mental wellness.

• Backup child and elder care support.

• Maternity and paternity leave offered.

• Opportunities for professional development programs.

• On-demand virtual leadership and development courses through StarLearning.

• Flexible hybrid schedule with opportunities for professional growth.