Engagement Manager – Professional Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of process and hygiene throughout the entire engagement lifecycle, from scoping to Salesforce tracking and subcontract completion.

• Collaborate with Sales, Managing Architects, delivery partners, and Finance to ensure transactions are accurate and timely.

• Act as the primary relationship manager for regional subcontracting partners.

• Coordinate partner capacity, manage assignments, facilitate a weekly sync, and keep tracking systems updated.

• Assist customer projects through effective project management and requirements gathering.

• Serve as the initial escalation point for accounts requiring extra support.

• Support pre-sales efforts by maintaining PS presale materials, advising Account Executives on positioning and scoping, and coordinating SOWs for non-standard engagements.

• Propel operational enhancements through structured initiatives, reducing overhead and delivering measurable results swiftly.

• Provide structure and clarity to ambiguous challenges and independently drive tasks to completion.

• Report to the Regional Director of Professional Services and connect Sales, customers, and the partner network.

⛳️ Requirements

• Minimum of 3 years of experience in consulting, SaaS, data, or other relevant fields.

• Proven history of surpassing performance goals as either an individual contributor or a manager.

• Exceptional cross-functional collaborator, particularly with sales teams.

• Builder mentality — comfortable operating in an environment where processes are still evolving.

• Clear and direct communicator who provides timely feedback.

• Understanding of essential consulting business concepts, including PS products, revenue management, time tracking, and utilization management.

• Experience with implementing analytics or embedded analytics.

• Familiarity with dbt, Snowflake, or tools within the modern data stack.

• Previous experience at a high-growth Series B/C company.

• Familiarity with the complete professional services delivery cycle from pre-sale to project completion.

• Ability to thrive in a high-pressure deal cycle, recognize stakeholder challenges, empathize with their situation, and define a pathway to success.

🏝️ Benefits

• Equity offerings.

• Health, dental, and vision insurance.

• 401(k) plan.

• Unlimited PTO.

• A passionate and supportive team with extensive industry experience.

• Reasonable accommodations provided during the interview process.