Engagement Manager II

This is a fully remote position, open to applicants in India.

📋 Description

• Enhance customer value, retention, and growth throughout the customer lifecycle.

• Develop, innovate, and advance customers' performance and security strategies.

• Provide innovative customer results through trusted relationships, business insight, and operational focus.

• Act as a strategist and technical advisor for the architects and technology leaders of Akamai's Premium customers.

• Collaborate with Sales and pre-sales to suggest increased adoption of Akamai products and services.

• Optimize customer satisfaction, retention, and growth based on customer needs and business objectives.

• Serve as the main point of contact for the customer and lead the account team to ensure customer success.

• Address product, platform, or implementation escalations and identify enhancements to reduce future risks.

• Advocate for the customer internally and influence internal team decisions to enhance customer outcomes.

⛳️ Requirements

• 6 to 8 years of relevant experience.

• Bachelor's degree in computer science, engineering, or a related field.

• Strong desire to deliver technical solutions as a customer advocate.

• Familiarity with internet technologies and the online industry, including HTTPS, DNS, DevOps, web development, and web security.

• Solid understanding of or prior experience with CDNs.

• Experience in a customer-facing position within the Information Technology sector.

• Excellent communication skills and the ability to build trusting relationships with customers at various levels.

• Capacity to collaborate, prioritize, and resolve issues in a rapidly changing environment.

• Experience in program or project management within a cross-functional and technical team.

🏝️ Benefits

• Opportunities for career development through GROW and mentoring programs.

• Participation in internal events such as the APEX Expo.

• Access to LinkedIn Learning.

• Opportunities for learning, growth, skill development, exploration of new roles, and trying different opportunities.

• A 15-minute exploratory call with the recruiter to learn more about the position.