Engagement Manager – French Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Conduct discovery sessions with account teams or clients to gain insights into the current status, limitations, and desired business objectives.

• Recognize both standard and tailored services that align with customer objectives.

• Develop customized service engagement proposals for strategic clients.

• Articulate technical solution proposals, the value proposition of GitLab Services, offerings, methodologies, packaged solutions, and commercial terms.

• Assist account teams in navigating legal agreements and mentor Account Executives on quotes/orders for consulting and educational services.

• Coordinate the closing processes and staffing needs with Professional Services Operations.

• Address common objections regarding pricing and DIY implementations.

• Update quarterly bookings forecasts weekly utilizing Salesforce/Clari.

• Identify and communicate potential risks to Account Executives and Engagement Manager leadership.

• Cultivate relationships with Account Executives, Customer Success Managers, and Solutions Architects.

• Participate in sales leadership forecast calls to report on Services Forecast and pinpoint accounts for service attachment.

• Address inquiries and requests from customers and Account Executives.

• Establish a mentorship relationship with a senior Engagement Manager and create an individual development plan.

• Share customer behavior trends with the Practice Management team.

⛳️ Requirements

• Proficiency in the French language is crucial for this role.

• Capability to integrate AI into daily tasks.

• Competence in conducting customer discovery and identifying customer outcomes.

• Skill in identifying standard and custom services that align with customer outcomes.

• Ability to create customized service engagement proposals.

• Proficiency in explaining technical solution proposals and GitLab Services offerings.

• Understanding and ability to clarify commercial terms.

• Ability to coordinate the staffing requirements for services, including skillset, language, and timezone alignment.

• Familiarity with Salesforce/Clari for quarterly bookings forecasting is expected based on the responsibilities of the role.

🏝️ Benefits

• Comprehensive benefits to support your health, finances, and overall well-being.

• Flexible Paid Time Off policy.

• Access to Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental leave benefits.

• Support for home office setup.