Engagement Manager – Ed-Tech

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Acquire in-depth knowledge of all ClassLink products.

• Offer strategic and technical advice regarding the utilization and growth of the ClassLink product suite.

• Foster relationships with existing customers in the designated area through in-person meetings, phone calls, emails, and promotional mailings.

• Enhance the adoption and usage rates of ClassLink.

• Execute account management responsibilities, including proactive outreach to customers, annual review meetings, preparing quotes, and sending renewal emails.

• Act as an educational and product authority to enhance customer comprehension of ClassLink.

• Facilitate virtual and conference demonstrations of ClassLink.

• Build strong relationships between ClassLink and key partner organizations.

• Ensure customer retention year-over-year and assist in negotiating renewal fees.

• Organize regional and virtual user group gatherings.

• Participate in conferences and events within the assigned territories.

• Keep internal records updated for each customer.

• Utilize available tools to assess customer health and take action when necessary.

• Maintain high levels of customer satisfaction and account vitality.

• Deliver experiences that promote customer loyalty.

• Collaborate with cross-functional teams to enhance ClassLink’s product offerings.

• Sustain or improve the renewal rate.

• Achieve an Annual Review completion rate of at least 80%.

• Travel up to 35% to support face-to-face engagements with school partners and user groups, which may include weekend conferences.

⛳️ Requirements

• Experience at an administrator level with ClassLink.

• Background in diverse rostering.

• Exceptional verbal and written communication skills.

• Strong interpersonal and customer service abilities.

• Proven sales and customer service expertise.

• Excellent organizational skills with a keen attention to detail.

• Effective time management skills with a history of meeting deadlines.

• Strong analytical and problem-solving capabilities.

• Solid supervisory and leadership qualities.

• Competence in prioritizing tasks and delegating appropriately.

• Ability to thrive in a fast-paced and sometimes high-pressure environment.

• Proficiency in Microsoft Office Suite or similar software.

• Experience presenting in virtual and online settings.

• Strong project management skills and adaptability.

• Self-motivated individual capable of working independently.

• Bachelor's degree is mandatory.

• Must reside in Ohio or Michigan.

• A minimum of 3 years in a senior consultative/account management position.

• Experience as a technology leader in a district office.

• Extensive understanding of the K-12 ed-tech market.

• A passion for enhancing classroom learning and pedagogy.

• Willingness to travel up to 35% of the time.

• PMP certification is a plus.

• Familiarity with customer success tools (ChurnZero, Gainsight, Vitally) is an advantage.

• Experience with Google Suite, MS Office Suite, Salesforce, and Zoom Meetings is preferred.

🏝️ Benefits

• Over 4 weeks of vacation.

• More than 13 paid holidays.

• 12 weeks of fully paid parental leave for all parents.

• 401(k) plan with a 0.5:1 company match.

• Comprehensive medical, dental, and vision coverage.

• Company-sponsored life, short-term disability, and long-term disability insurance.

• Optional supplemental life, accident, and pet insurance.

• Paid volunteer days through ClassLink Cares.

• Tuition reimbursement for ongoing education.

• Coaching and internal programs that support both career and personal development.

• Annual company retreats and team-building events.

• Flexible work-from-home options.