Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with Strategic Account Managers to discover opportunities for the integration of LexisNexis solutions into client operations.

• Conduct quarterly business reviews for executives, business owners, and other key stakeholders.

• Serve as a trusted advisor, maintaining an understanding of customer needs and objectives.

• Address client issues utilizing data quality concepts and tools.

• Communicate fraud risks and mitigation strategies through detailed reports and presentations.

• Develop professional services roadmaps to enhance and guide client engagement.

• Provide client presentations and performance analyses to senior management and high-level clients.

• Investigate products and assess clients’ competitive positions to formulate success-oriented recommendations.

• Collaborate with Strategic Account Managers, fraud analysts, technical consultants, and product teams.

• Manage product enhancements and bug fixes in coordination with product management.

• Build solution knowledge with product teams to enhance the client experience.

• Represent and advocate for clients in discussions regarding the product roadmap.

• Monitor KPIs, timelines, and resource allocation to ensure effective project execution.

⛳️ Requirements

• A Bachelor's degree or equivalent experience is required.

• A minimum of 7 years of client-facing or consulting experience is preferred.

• Familiarity with SaaS and big data solutions such as Hadoop/Impala is advantageous.

• PMP or a similar certification is a plus.

• Experience in analyzing, identifying, or mitigating fraud is essential.

• Exceptional consultative, relationship-building, collaboration, time-management, organizational, and multitasking abilities.

• Proficient in SQL.

• Proficiency in Python is an added advantage.

• Expertise in project governance, client delivery, and managing complex implementation projects.

• Strong verbal and written communication skills, including the ability to explain technical concepts to both technical and non-technical audiences.

• Proficient in MS Project or similar project management tools.

• A valid passport is required.

• Willingness to travel up to 30% of the time.

• Ability to work effectively under pressure, prioritize multiple requests, meet deadlines, and achieve results.

• Competence in the required language(s) and the ability to interact effectively with both internal and external clients.

🏝️ Benefits

• Annual incentive bonus.

• Country-specific benefits.

• Support for accommodation or adjustments during the hiring process.