Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with Strategic Account Managers to uncover opportunities for deeper integration of LexisNexis solutions into client operations.

• Deliver quarterly business reviews to executives, business owners, and other key stakeholders.

• Serve as a trusted advisor by staying attuned to customer needs and objectives.

• Address client issues utilizing data quality concepts and tools.

• Communicate fraud risks and mitigation strategies through comprehensive reports and presentations.

• Develop professional services roadmaps to strategize and enhance client engagement initiatives.

• Conduct client presentations and performance analyses via phone and in-person for senior clients and management.

• Partner with Strategic Account Managers, fraud analysts, technical consultants, and product teams.

• Ensure timely implementation of product enhancements and bug fixes in collaboration with product management.

• Build solution knowledge with product teams to improve client experience with LexisNexis Risk Solutions.

• Engage in product roadmap discussions as the client representative and advocate.

⛳️ Requirements

• A Bachelor's degree or equivalent experience is required.

• A minimum of 7 years of client-facing or consulting experience is preferred.

• Proven working proficiency in SQL is essential.

• Proficiency in Python is advantageous.

• Familiarity with SaaS and big data solutions such as Hadoop/Impala is a plus.

• PMP or a similar certification is beneficial.

• Experience in analyzing, identifying, or mitigating fraud is required.

• Strong expertise in data quality concepts and tools is necessary.

• Proficient in project governance, client delivery, and managing complex implementation projects.

• Familiarity with MS Project or similar tools is required.

• Willingness to travel up to 30% of the time is necessary.

• A valid passport is required.

• Exceptional consultative, relationship-building, communication, presentation, research, product, organizational, multitasking, time-management, and collaboration skills are essential.

• Ability to convey technical concepts to both technical and non-technical audiences is necessary.

• Skilled in tracking KPIs, timelines, and resource allocation.

• Capacity to prioritize and manage multiple concurrent requests effectively.

• Ability to work under pressure while demonstrating accountability, integrity, curiosity, motivation, and adaptability.

• Must be articulate in accordance with language requirements.

🏝️ Benefits

• Annual incentive bonus.

• Country-specific benefits.

• Accommodation or adjustment support for applicants with disabilities or other needs.