Engagement Manager

This is a fully remote position, open to applicants in Colorado, +7 more states.

📋 Description

• Take full responsibility for the comprehensive delivery of restaurant implementations and defined enhancements for designated clients.

• Create and oversee project plans, timelines, and key milestones.

• Monitor and manage project scope, risks, dependencies, and action items.

• Coordinate with internal and external resources to support POS, online ordering, CDP, CRM, and other integrations.

• Ensure that deliverables align with PAR quality standards and meet client specifications.

• Act as the primary day-to-day liaison and project owner for delivery tasks.

• Set clear expectations regarding timelines, responsibilities, and dependencies.

• Provide proactive updates on status, risks, and mitigation strategies.

• Assist clients throughout requirements gathering, strategy development, testing, launch preparation, and go-live processes.

• Collaborate with Technical Account Managers, Product teams, Engineering, Strategists, Execution Services, and Customer Success.

• Facilitate project reviews, daily standups, and readiness evaluation meetings.

• Ensure seamless transitions from Sales to delivery and from implementation to Customer Success.

• Identify potential delivery risks and implement mitigation strategies.

• Manage change requests and modifications to the project scope.

• Escalate issues to Senior/Enterprise Engagement Manager leadership as necessary.

• Prepare for UAT, production launches, and post-launch validations.

• Confirm that loyalty programs, ordering systems, payments, offers, messaging, and integrations are properly configured and tested.

• Assist with early adoption initiatives in conjunction with Customer Success.

• Adhere to delivery methodologies, utilize templates, and leverage tools.

• Enhance implementation processes, documentation, and tools.

• Maintain accurate project information in Salesforce, Jira, Smartsheet, and other record-keeping systems.

• Utilize AI tools for project planning, status updates, and risk management.

⛳️ Requirements

• A minimum of 3–5 years of experience in project management, implementation, or customer delivery roles within a SaaS environment is essential.

• Proven experience in managing multiple simultaneous projects with clearly defined scopes and timelines.

• Excellent organizational and time management abilities, with a keen eye for detail.

• Strong written and verbal communication skills for interactions with customers.

• Capability to manage dependencies across various teams.

• Proactive problem solver with a systematic approach to execution.

• Bachelor’s degree in Business, Information Systems, Marketing, or a related field, or equivalent practical experience.

• Familiarity with project management and collaboration tools such as Salesforce, Jira, Smartsheet, or Monday.

• Knowledge of implementation lifecycles, testing stages, and launch processes.

• Understanding of POS ecosystems, payment systems, guest loyalty, APIs, and third-party integrations is highly desirable.

• Project management certification or training (e.g., PMP, CAPM, or Scrum) is advantageous but not mandatory.

• Must be legally authorized to work in the U.S. or Canada.

🏝️ Benefits

• Eligibility for bonuses.

• Additional compensation may include commission and/or equity, where applicable.

• Equal employment opportunities for all candidates.

• Reasonable accommodations available for individuals with disabilities.