Engagement Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of daily client interactions and ensure that projects remain on schedule.

• Facilitate communication between clients, internal teams, and remote professionals to ensure deliverables progress smoothly.

• Oversee project advancements, priorities, deadlines, and possible obstacles.

• Anticipate issues and propose actionable solutions.

• Cultivate robust relationships with clients while upholding clear boundaries and expectations.

• Convert client requests into precise action items for internal teams.

• Utilize project management, collaboration, and productivity tools to streamline workflows and monitor progress.

• Ensure visibility across various projects and competing demands.

• Enhance processes, workflows, documentation, and systems as the organization grows.

• Evaluate operational data to pinpoint gaps and opportunities for improvement.

• Collaborate closely with leadership to address escalations and enhance the overall client experience.

• Adjust to shifting priorities, new technologies, and evolving business requirements.

⛳️ Requirements

• A minimum of 3 years of experience in client operations, customer success, account management, project management, business operations, or a related field.

• Experience in a technology-driven, startup, SaaS, AI, or high-growth setting is highly desirable.

• Strong technical skills and a quick aptitude for learning new tools and systems.

• Proficient in using project management tools, CRMs, communication platforms, spreadsheets, and other cloud-based applications.

• Exceptional organizational and project coordination abilities.

• Outstanding written and verbal communication skills in English.

• Strong problem-solving skills and critical thinking capabilities.

• Comfortable juggling multiple projects, stakeholders, and priorities at once.

• Highly proactive, able to determine necessary actions without waiting for direction.

• Adaptable to ambiguity and shifting priorities.

• Keen attention to detail and commitment to follow-through.

• Capable of working independently in a fully remote setting.

• Experience in tech, SaaS, AI, startups, digital operations, project management, or client operations is preferred.

• Candidates with primarily traditional call-center, BPO, or heavily scripted customer service backgrounds may not be the best fit.

🏝️ Benefits

• Full-time employment.

• Completely remote work.

• Eastern Time (ET) working hours.