Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a designated portfolio of members, potential clients, exhibitors, organizations with low engagement, and accounts that are at risk.

• Comprehend the business models, priorities, challenges, structures, key relationships, and current engagement with IFPA of various organizations.

• Maintain comprehensive account plans that outline priorities, engagement strategies, unmet needs, risks associated with renewals, expansion prospects, and subsequent actions.

• Assist in recruitment, conversion, renewal, retention, recovery of at-risk accounts, and the exploration of multi-year membership opportunities.

• Identify needs specific to sectors and propose methods to enhance IFPA’s Membership Value Proposition.

• Evaluate commercial opportunities and direct them to the Business Development team.

• Articulate IFPA’s value proposition and create tailored member activation plans.

• Collect and analyze member and market intelligence to provide actionable insights.

• Represent the needs of members across Advocacy, Science & Technology, Food Safety, Sustainability, and Supply Chain portfolios.

• Cultivate multi-faceted relationships with executives and relevant functional contacts.

• Connect members with subject-matter experts, councils, committees, communities, events, intelligence, business connections, and volunteer opportunities.

• Assist volunteer committees, communities, and advisory groups with communication, meeting organization, follow-up, leadership recruitment, and implementation of recommendations.

• Facilitate engagement among buyers, members, exhibitors, and the industry for key IFPA events and initiatives.

• Collaborate with Business Development, Events, Global Growth & Engagement, country managers, and other teams.

• Ensure accurate records in the CRM system, including account plans, contact maps, opportunities, risks, engagement history, and member intelligence.

• Leverage member data, segmentation, and behavioral signals to tailor outreach and recommendations.

• Monitor relationship depth, participation, and continuous engagement throughout the year.

• Record member outcomes, business connections, addressed needs, and evidence of delivered value.

⛳️ Requirements

• Three to five years of experience in membership management, strategic account management, customer success, relationship management, sales, business development, or a related field.

• Proven ability to establish professional relationships, conduct consultative discovery, create account plans, and manage pipelines or account portfolios effectively.

• Excellent written, verbal, facilitation, presentation, and analytical communication skills.

• Experience with CRM systems to accurately maintain account, relationship, engagement, and opportunity data.

• Capability to convert member feedback into actionable intelligence while managing multiple priorities independently in a remote setting.

• Preferred knowledge of the fresh produce, floral, agriculture, food, food service, or related industries.

• Must reside within the United States.

• Willingness to travel for business purposes, primarily within the United States and Canada.

🏝️ Benefits

• Remote work arrangement.

• Opportunities for business-related travel, averaging around 5–7 trips per year.