Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Strategically plan, coordinate, and effectively implement Consulting Services projects.

• Act as the key point of contact between clients, advisors, consultants, and internal teams.

• Oversee project budgets, timelines, logistics, and deliverables throughout the entire project lifecycle.

• Collaborate with the Resource Allocation team and leaders in Consulting Services to manage project calendars.

• Identify, propose, and execute staffing and scheduling strategies.

• Ensure alignment of project timelines, resource availability, and team priorities.

• Create precise bids and proposals in collaboration with consultants and cross-functional teams.

• Supervise project milestones, logistics, and deliverables.

• Lead project kick-off and closure meetings.

• Prepare the team for on-site visits and research initiatives.

• Monitor project timelines and identify opportunities for cross-selling and cross-serving.

• Record billing for all billable activities.

• Suggest and onboard additional resources for scope expansions or service enhancements.

• Track the status of engagement agreements and billing limits.

• Monitor project budgets, hours, and expenses.

• Collaborate with billing teams and review billing packages to ensure accurate invoicing.

• Oversee outstanding invoice collections and guide consultants on outreach efforts.

• Build and maintain effective relationships with external vendors.

• Communicate departmental requirements and manage vendor service expectations.

• Ensure compliance with established vendor service levels.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience is required.

• A minimum of 5+ years of experience in litigation consulting, legal services, or a similar professional services setting.

• A foundational understanding of social science research methodologies, including qualitative and quantitative data analysis, is preferred and considered advantageous.

• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Experienced in using departmental tools and platforms, including database and case tracking systems.

• Familiarity with Microsoft Customer Voice, Power BI, and Dynamics is a plus.

• Strong attention to detail and accuracy.

• Excellent organizational and time management abilities.

• Capacity to work independently, proactively, and with self-motivation.

• Ability to adjust to changing priorities and timelines in a fast-paced environment.

• Outstanding communication and interpersonal abilities.

• Skilled in producing professional written materials.

• Strong analytical and problem-solving capabilities.

• Ability to interpret data and clearly present findings.

• Creative thinking with the ability to develop innovative solutions.

• Resilience in the face of uncertainty and adaptability to change.

• Capability to develop, manage, and track project budgets.

• Ability to collaborate effectively with team members, management, clients, and external vendors.

• Strong relationship management skills.

• Willingness to travel up to 10%.

🏝️ Benefits

• Competitive compensation package.

• 401K matching.

• Flexible Paid Time Off (PTO).

• 12 paid holidays.

• Comprehensive health and welfare benefits, including medical, dental, vision, HSA, short-term disability, long-term disability, and life insurance, all with generous company contributions.

• Career development programs supported through an integrated Learning Platform.

• Talent Identification Program recognizing and rewarding high-performing, high-potential team members through career advancement opportunities and unique development experiences.

• Values-driven culture rooted in respect, care, growth, and excellence.

• Fully remote work environment.