Engagement Lead, Incident Response Partner Services

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee incident response engagements conducted by CrowdStrike’s partners

• Assist in the development and tracking of project tasks and client deliverables

• Aid in managing the delivery team and client task status to ensure workflow remains on schedule

• Align customers and CrowdStrike partners on the investigation's scope, objectives, and required effort

• Support partners in conveying forensic and malware-analysis topics to executives

• Train partners on techniques to detect malicious actors across extensive data sets

• Coordinate effectively under the guidance of external counsel

• Coach and mentor partners on advanced host- and network-based forensics across Windows, Mac, and Linux platforms

• Review and offer strategic, relevant, and practical recommendations to enhance organizations' security posture during and post-incident

• Review reports, presentations, recommendations, and findings for customer management, regulators, and legal counsel

• Supervise projects and coordinate team members to maintain workflow efficiency

• Plan internal process improvement initiatives and facilitate cross-functional execution

• Maintain and update templates alongside internal process documentation

⛳️ Requirements

• Experience in team leadership within a matrixed consulting environment

• Previous experience in developing and managing relationships in a consulting setting, ideally involving incident response

• Experience in conducting or managing incident response investigations, including targeted threats such as ransomware, eCrime, and Business Email Compromise (BEC)

• Proficient in project management from inception to delivery

• Experience in managing external resources

• Background in implementing technology projects

• Ability to work independently with minimal supervision

• Self-motivated with the initiative to thrive in a fast-paced, rapidly changing environment

• Strong communication and interpersonal skills to maintain robust relationships

• Excellent organizational and multitasking abilities

• Outstanding analytical and problem-solving skills

• Team management and leadership capabilities with cross-functional groups across global divisions

• Experience in documentation management and proficiency in project management tools

• Attention to detail while under pressure

• Effective time management skills and ability to meet deadlines

• Experience liaising with project stakeholders regarding project specifics and deliverables

• Experience in identifying and implementing process efficiencies and monitoring updated workflows

• Comfort in proactively and independently driving results in small team settings

• Background in consulting organizations

• Proven track record of utilizing AI technologies to enhance decision-making, streamline workflows, improve efficiency, and achieve business outcomes

• Willingness to travel on short notice, up to 30% of the time

🏝️ Benefits

• Market leader in compensation and equity awards

• Comprehensive wellness programs encompassing physical and mental health

• Competitive vacation and holiday policies for rest and recharge

• Paid parental and adoption leave

• Opportunities for professional development available to all employees, irrespective of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to foster connections

• Dynamic office culture featuring world-class amenities

• Great Place to Work Certified™ globally