Encompass Administrator

This is a fully remote position, open to applicants in Florida, +8 more states.

📋 Description

• Oversee, configure, and sustain the Encompass loan origination system

• Design and execute new loan programs, product profiles, and pricing settings

• Create and uphold workflow rules, milestone settings, and document management configurations

• Facilitate third-party integrations, including POS, CRM, credit, AUS, and compliance tools

• Collaborate with Operations, Sales, and Administrative teams to convert business needs into system settings

• Diagnose system issues, configuration mistakes, and integration problems

• Assist with Encompass Web administration and user interface setup

• Control user access, roles, and permissions

• Engage in system testing and validation for configurations, upgrades, and patches

• Keep system configuration documentation, change logs, and administrative procedures updated

• Aid in onboarding new users by configuring access and offering basic system orientation

• Track updates, features, and industry best practices related to the ICE Mortgage Technology platform

⛳️ Requirements

• Over 4 years of direct experience in Encompass LOS administration is highly preferred

• Expertise in Encompass business rules, workflow configuration, input form design, and user management

• Familiarity with Encompass Web is preferred

• Practical knowledge of third-party integrations such as credit, AUS, and compliance vendors

• Comprehension of mortgage origination processes, loan programs, and regulatory standards

• Excellent analytical and problem-solving abilities with a keen attention to detail

• Capability to convert business requirements into technical configurations

• Strong written and verbal communication skills for effective collaboration across departments

• Experience with ConnectWise, Jira, or similar ticketing systems is preferred

• ICE Mortgage Technology certifications, including Encompass Administrator Certification, are advantageous

🏝️ Benefits

• Health, dental, and vision insurance

• 401(k) plan with company Safe Harbor contributions

• Employee Stock Ownership Plan (ESOP)

• Paid time off

• Paid holidays

• Life and disability insurance

• Healthcare advocacy services provided through HealthJoy

• Culture focused on employee success, growth, and ownership