Encompass Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Administer and set up Encompass business rules, personas, input forms, workflows, and screen/field configurations.

• Conduct audits and refine legacy configurations resulting from multiple mergers and acquisitions by eliminating redundant or conflicting setups.

• Collaborate with underwriting, processing, and disclosure teams to streamline daily workflows and minimize friction.

• Oversee user administration, encompassing roles, permissions, and personas, as the organization expands through acquisitions.

• Assist in enhancing Encompass API and integration initiatives as new platform capabilities are introduced.

• Diagnose system issues and document root causes along with their resolutions.

• Collaborate with internal development and IT teams on LOS-related projects, including data migrations from legacy systems of acquired companies.

• Remain updated on Encompass releases and best practices; suggest adoption where it enhances efficiency.

⛳️ Requirements

• Proven hands-on experience as an Encompass (ICE Mortgage Technology) administrator in a production environment — non-negotiable.

• Extensive knowledge of business rules, personas, input forms, and workflow configuration.

• Familiarity with the mortgage loan lifecycle (origination → processing → underwriting → disclosures → closing).

• Experience in cleaning up a complex, heavily customized Encompass setup, preferably shaped by M&A activities.

• Strong troubleshooting and documentation capabilities; comfortable serving as the escalation point for end users.

• Ability to work autonomously in a fully remote setting; effective communicator with both technical and non-technical stakeholders.

• Experience with Encompass API/Developer Connect or other integration tools (preferred).

• Familiarity with other major LOS/mortgage technology platforms (preferred).

• Background with a lender that expanded through M&A, integrating processes from acquired teams (preferred).

• ICE Mortgage Technology / Encompass certifications (preferred).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible work hours and a fully remote work environment.

• Opportunities for professional development and certification reimbursement.

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off and holiday policies.