Enablement Consultant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Collaborate across various departments including Sales, Support, Sales Engineering, and Product.

• Assist customers in enhancing the safety, efficiency, and sustainability of their operations utilizing Samsara’s IoT platform.

• Oversee the implementation of Samsara technology for customers, ensuring rapid realization of value.

• Develop launch strategies and roadmaps to boost product utilization.

• Monitor the progress of implementations, customer participation, product adoption, and overall account health.

• Conduct training sessions and showcase Samsara’s technology to executives, daily users, and customers across different use cases.

• Address customer challenges and clarify the capabilities of the Samsara platform.

• Manage multiple customer engagements simultaneously.

• Work collaboratively across teams to provide an outstanding customer experience.

• Advocate for and integrate Samsara’s cultural principles as the company expands globally and opens new offices.

⛳️ Requirements

• A minimum of 2 years of experience in a senior role in Customer Success, account management, or consulting; experience in SaaS is preferred.

• Bilingual proficiency in Spanish and English is required.

• Excellent verbal and written communication skills for collaboration with various teams and for creating documentation.

• Strong skills in priority management and a high degree of emotional intelligence.

• Experience in supporting or working with technical products.

• Ability to maintain diplomacy, tact, and composure when addressing customer issues.

• A Bachelor’s degree from a recognized four-year institution.

• Candidates must be located in Monterrey, N.L., or willing to relocate.

• Preferred experience includes facilitating workshops with senior stakeholders and operational teams.

• Strong executive presence and capacity to influence cross-functional leaders is preferred.

• Excellent skills in communication, facilitation, and stakeholder management are preferred.

• A proven record of establishing trust and effectively communicating with executives and everyday software users is preferred.

• Experience serving a large and complex customer base in B2B SaaS is preferred.

• Familiarity with working across various countries in the LATAM region is preferred.

• Previous experience in Tech Touch Engagements is preferred.

• Experience with Customer Success Platforms is preferred.

🏝️ Benefits

• Competitive base salary, performance-based bonuses/variable pay, and equity options for eligible positions.

• Flexible remote work model led by employees.

• Stipend for professional development.

• Comprehensive health insurance plans.

• Parental leave policies.

• Office spaces available for employees who prefer to work on-site.