Employee Experience Specialist

This is a fully remote position, open to applicants in Egypt, +2 more countries.

📋 Description

• Serve as the primary point of contact for employee inquiries through the ticketing system, particularly concerning onboarding and HR support throughout EMEA.

• Redirect medium- and high-complexity issues to the relevant internal teams, such as Employee Experience, Payroll, and Legal.

• Foster strong, professional communication with employees.

• Facilitate onboarding workflows for new hires across EMEA, ensuring compliance and coordination with internal teams and external partners.

• Provide assistance with mobility-related coordination, including relocations, document management, and employment documentation.

• Ensure onboarding documentation and processes meet EMEA-specific requirements.

• Oversee open tickets, guaranteeing timely responses and proper prioritization.

• Maintain updated records across Monday.com, Dropbox, and HRIS platforms.

• Aid in organizing internal documentation and training resources under the guidance of the Employee Experience Manager.

• Support operational tasks and process execution to promote seamless daily workflows.

• Identify trends in employee inquiries and contribute suggestions for enhancing processes and documentation.

• Assist the Employee Experience team with projects and initiatives as necessary.

• Work collaboratively with the Employee Experience team on routine tasks and projects.

• Cultivate working relationships with cross-functional teams and external stakeholders.

• Receive ongoing mentorship and training to expand responsibilities and expertise.

⛳️ Requirements

• At least 4 years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations, preferably with exposure to EMEA markets.

• Strong understanding of employment operations and onboarding processes in European countries, Africa, and GCC/Middle East.

• Familiarity with onboarding processes and employment documentation in international settings.

• Exceptional organizational and multitasking abilities; meticulous attention to detail is essential.

• Excellent written and verbal communication skills in English.

• Proficient in using HRIS and collaboration tools, such as ticketing systems, Monday.com, and Dropbox.

• Comfortable working in a dynamic, fully remote team environment.

• A proactive, service-oriented attitude with a genuine interest in people operations and global HR.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working hours and a fully remote work environment.

• A supportive and inclusive company culture.