Employee Experience Life Cycle Management Specialist – MENA

This is a fully remote position, open to applicants in Egypt, +3 more countries.

📋 Description

• Serve as the main contact for current employees, addressing daily HR and job-related inquiries via the ticketing system.

• Assist employees with requests throughout their employment journey.

• Oversee and manage expense requests, ensuring they are evaluated and processed correctly in accordance with relevant policies.

• Process document requests, making sure employees receive necessary employment and HR documents promptly.

• Coordinate and facilitate contract modifications, collaborating closely with relevant internal teams as needed.

• Aid in contract renewals, ensuring that all necessary actions and documentation are completed within the designated timelines.

• Elevate medium- and high-complexity issues to the appropriate internal teams, such as Employee Experience, Payroll, and Legal.

• Maintain professional communication with employees to ensure a seamless and positive employee experience.

• Manage open tickets, ensuring timely responses, proper prioritization, and appropriate follow-up actions.

• Keep employee records and documentation updated across relevant HRIS and internal systems.

• Ensure that employee documentation is accurate, comprehensive, and compliant with applicable local regulations.

• Support the organization and upkeep of internal documentation and knowledge resources under the supervision of the EX Manager.

• Assist with daily operational tasks and process execution to ensure smooth workflows within the Employee Experience team.

• Identify recurring employee queries and operational trends, providing suggestions for process, policy, and documentation improvements.

• Support projects and initiatives undertaken by the Employee Experience team.

• Seek opportunities to simplify and enhance processes, thereby improving the overall employee experience.

• Collaborate with the Employee Experience team, cross-functional teams, and external partners.

• Take responsibility for assigned tasks and cases, ensuring timely resolutions and effective follow-ups.

• Receive continuous mentorship and training to expand scope and responsibility.

⛳️ Requirements

• 2-3+ years of experience in HR, HR Operations, Employee Experience, or employee lifecycle management.

• Experience working in at least one GCC country is highly preferred.

• Familiarity with employment operations, HR processes, and employee documentation in international settings.

• Proficiency in reading Arabic is required; Arabic communication skills are a strong advantage.

• Solid understanding of employee lifecycle processes and HR administration.

• Strong organizational and multitasking abilities, with exceptional attention to detail.

• Excellent written and verbal communication skills in English.

• Strong problem-solving capabilities and the ability to handle multiple employee requests concurrently.

• Proficient in utilizing HRIS, ticketing systems, and other HR/collaboration tools.

• Able to thrive in a fast-paced, fully remote environment and across different time zones.

• A proactive, service-oriented attitude with a genuine interest in people operations and employee experience.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits including medical, dental, and vision.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Supportive and inclusive work culture that values diversity.