Emerging Accounts Sales Representative

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee, assist, and nurture a substantial portfolio of small, early-stage customer accounts.

• Deliver reliable and effective customer support.

• Track account performance and pinpoint growth, risk, and promotional opportunities.

• Advance accounts to higher-value tiers through organized development.

• Ensure consistent communication via phone, email, and digital engagement.

• Launch and assist with account setup for new and emerging customers.

• Familiarize customers with Neogen’s product offerings, learning resources, and service tools.

• Promote the uptake of eCommerce, Learning Academy, and self-service portals.

• Guide customers to suitable purchasing options, encompassing direct orders, eCommerce, and channel partners.

• Keep precise account records, track activities, and update the CRM pipeline.

• Utilize data and reporting tools to recognize trends and refine engagement strategies.

• Work in collaboration with field sales and support teams across various customer interaction points.

• Contribute to the effective use of eCommerce and channel partners, account activation, retention, revenue, and sales efficiency.

⛳️ Requirements

• At least 3+ years of experience in sales, account management, or customer service.

• Demonstrated capability to manage a high volume of customers or transactions in a structured setting.

• Excellent communication skills with the ability to guide customers to efficient solutions.

• Experience with CRM systems and digital tools.

• Bachelor’s degree is preferred.

• Ability to manage a vast portfolio of accounts.

• Strong business acumen in directing customers to the appropriate channels.

• Process-oriented focus on efficiency and scalability.

• Flexible and comfortable in a dynamic environment.

🏝️ Benefits

• Benefits commence on Day One – Medical, dental, and vision coverage starts on your first day of employment.

• 401(k) with company match.

• Paid Time Off (PTO).

• Opportunities for career advancement.

• Resources, training, and support for professional development.

• Meaningful work experience.

• Collaborative workplace culture.

• Emphasis on innovation, respect, teamwork, and continuous improvement.