Embedded Operations Manager

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Oversee the complete lifecycle of assigned cases, ensuring accuracy, thoroughness, and timely advancement.

• Assess and confirm test orders and documentation, addressing any discrepancies.

• Collaborate with providers, clinic personnel, pathology teams, and internal departments.

• Track case status and implement necessary corrective measures.

• Act as the primary operational partner and main point of contact for providers.

• Offer guidance on ordering procedures, EMR workflows, documentation, products, tools, clinical applications, patient selection, and testing criteria.

• Assist in the training and onboarding of staff concerning workflows, systems, and procedures.

• Support providers with ordering processes and ensure comprehension within the approved scope.

• Manage documentation and coordinate the distribution of reports.

• Address billing-related queries through internal collaboration.

• Monitor case activity and operational metrics.

• Fulfill responsibilities in accordance with policies, SOPs, and regulations while maintaining audit-ready documentation.

• Detect and escalate risks that could affect case integrity, turnaround times, provider experience, or patient care.

• Record case activities and interactions with stakeholders in CRM and internal systems.

• Communicate trends, challenges, and potential improvements related to cases to internal teams.

• Share operational insights and best practices to enhance execution and consistency.

• Identify inefficiencies in workflows and implement enhancements.

• Assist with consent and documentation processes, along with special case requirements.

• Participate in meetings and training sessions.

• Maintain accountability for company tools, systems, and equipment.

• Tailor communication styles, on-site presence, daily engagement, schedules, coverage windows, escalation pathways, and interaction frequency to meet client-site needs within approved parameters.

• Travel periodically, which may include evenings, weekends, or holidays.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Over 3 years of experience in healthcare or diagnostics.

• More than 3 years of provider-facing or customer-facing experience in clinical settings.

• Strong problem-solving and decision-making abilities in real-time situations.

• Familiarity with clinic-based workflows and healthcare delivery environments.

• Capability to learn and effectively utilize proprietary systems and platforms.

• Proven ability to manage complex workflows.

• Valid driver's license.

• Experience in oncology, molecular diagnostics, or precision medicine is preferred.

• Background in supporting physicians in clinical settings is preferred.

• Experience in managing end-to-end case workflows is preferred.

• Preferred experience in cross-functional collaboration with care teams.

• Awareness of compliance and regulatory requirements is preferred.

• Familiarity with EMR and clinical systems is preferred.

• Strong analytical and communication skills.

• Experience in a clinical or office-based environment.

• PHI access is required.

• Ability to handle multiple concurrent cases with high accuracy and attention to detail.

• Capability to sit or stand for prolonged periods.

• Periodic travel is required, which may include evenings, weekends, or holidays.

• Must have the ability to perform repetitive motions.

• Ability to lift up to 25 pounds.

• Successful completion of pre-employment criminal background check, drug screening, applicable credit check, and reference verification.

🏝️ Benefits

• Annual hiring range of $70,000 - $90,000 base salary.

• Target incentive may apply.

• Job-specific training focused on safety and compliance.

• Opportunities for training and improvement initiatives.

• Commitment to equal opportunity employment.