Email Marketing Coordinator, Klaviyo

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Develop and execute email and SMS campaigns and workflows in Klaviyo, adhering to approved guidelines, assets, and brand standards.

• Implement and support retention-focused tools and features within CRM platforms, including customer Reviews, Loyalty programs, and engagement integrations.

• Accurately upload and format content, modules, links, and logic across all deliverables.

• Ensure proper segmentation, UTM structure, naming conventions, and flow logic are maintained.

• Perform comprehensive QA checks, including rendering, link functionality, mobile responsiveness, and compliance, prior to sending items for internal review.

• Identify potential issues early, suggest solutions, and collaborate with internal teams to address any obstacles.

• Monitor task progress in Asana, keep statuses updated, and communicate any blockers proactively.

• Work closely with copy and design teams to ensure that deliverables meet the brief and align with creative direction.

• Utilize AI chatbots, GPTs, and agents daily to enhance efficiency, accuracy, and speed of delivery.

⛳️ Requirements

• 3-5 years of experience in an e-commerce or digital marketing agency.

• Proven experience in building campaigns or flows in Klaviyo.

• Exceptional attention to detail and the ability to adhere to structured processes.

• Highly organized, capable of managing multiple tasks and meeting deadlines.

• Strong communication skills with cross-functional teams and proactive issue identification.

• Familiarity with email/SMS best practices, segmentation principles, and QA processes.

• Basic design sensibility with the ability to create layouts and spot inconsistencies.

• A proactive, solutions-oriented attitude and comfort in a fast-paced delivery environment.

• A genuine QA discipline, regularly checking for broken segments or mobile rendering issues independently.

• Ability to utilize AI for task structuring, feedback consolidation, QA preparation, and build planning.

• Comfortable engaging with applications, tools, and platforms to facilitate production and directly support delivery when necessary.

• Capability to recognize recurring delivery issues and suggest improvements in processes, systems, or automation.

• Must reside in Bogotá, Medellín, or Cali, Colombia.

• Availability required from Monday to Thursday, 9:30 AM–7:00 PM and Friday, 10:00 AM–7:00 PM Eastern Time (aligned with daylight savings).

🏝️ Benefits

• An indefinite contract encompassing all benefits mandated by the Colombian government (13th-month salary, unemployment insurance, interest on unemployment insurance, health care service, pension, labor risk administration, 15 vacation days annually).

• Two paid Family Days each year.

• Three Paid Time Off (PTO) days annually.

• Paid leave for birthdays.

• A birthday cake to celebrate.

• Private healthcare coverage with dental insurance for the employee and one dependent.

• A computer will be provided.

• Access to a Member Wellness Program.

• A welcome gift pack for new employees.

• Participation in a year-end meeting.

• Access to Udemy for online courses.

• Gifts for milestones and anniversaries.