Electromechanical Field Service Technician III

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Deliver on-site servicing, installation, maintenance, and repair for intricate electromechanical equipment.

• Respond to service inquiries and assist operators with operational or maintenance difficulties.

• Handle escalated technical and service-related issues.

• Diagnose failures in mechanical, hardware, software, and systems.

• Execute effective repairs to reduce downtime.

• Generate reports analyzing product failure trends and serviceability challenges.

• Conduct administrative duties including record-keeping, reporting, and managing inventory.

• Oversee parts inventory and coordinate shipments for repairs and restocking.

• Manage inventory of tools and testing equipment.

• Document maintenance activities using approved methodologies and procedures.

• Adhere to escalation protocols and engage with company personnel and customer management.

• Foster high customer satisfaction through transparent communication and proactive attention to client needs.

• Support on-site training for junior field service technicians.

• Provide coverage for other Field Engineers during vacations or illnesses.

• Travel within the designated territory or to other locations as necessary.

• Conduct all activities safely and comply with company safety regulations.

• Perform additional tasks as assigned.

⛳️ Requirements

• High school diploma or GED is mandatory.

• A minimum of four (4) years of relevant experience, including at least two years in a field service setting.

• Practical experience with electromechanical equipment is crucial.

• Prior experience in customer-facing positions is essential.

• Expertise in electromechanical troubleshooting is required.

• Familiarity with electronic principles is necessary.

• Proficient knowledge of computer systems, PCs, and networking.

• Capability to utilize a laptop/tablet for administrative and diagnostic purposes.

• Excellent oral and written communication skills.

• Willingness to provide personal information and obtain Gaming Licenses in necessary jurisdictions for Commercial Field Service Technicians.

• Readiness to use a personal vehicle if required for business purposes.

• Flexibility regarding shift work is important.

• Willingness to travel as needed.

• Ability to adhere to confidentiality, customer protocols, and Custody and Control Procedures.

• Capability to follow company safety policies and procedures.

🏝️ Benefits

• Structured training programs, on-site training, and hands-on experience.

• Option for home office-based work.

• A company fleet vehicle may be provided based on business requirements.

• Equal opportunity and inclusive work environment.