Education & Membership Coordinator

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary contact for member schools, addressing inquiries and delivering information regarding membership benefits, programs, and services.

• Implement a comprehensive member engagement strategy that includes methods for recruiting and retaining member schools.

• Oversee the membership email inbox and troubleshoot technical issues pertaining to the online membership portal.

• Process new and renewing memberships with precise data entry and prompt follow-up.

• Maintain and update member records in Salesforce, tracking engagement, renewal status, and significant interactions.

• Collect, summarize, and present member feedback to highlight areas for service and offering enhancements.

• Assist in organizing membership events such as webinars, networking sessions, and conferences.

• Contribute to the development and delivery of educational offerings, workshops, webinars, and professional development initiatives.

• Coordinate event logistics, including registration, speaker management, materials preparation, and communication with participants.

• Gather, monitor, and report participant feedback and outcomes.

• Maintain an organized and up-to-date repository of educational resources.

• Track, assign, and update Salesforce badges for key school roles and programs, such as ResLife Comp passes.

• Ensure data integrity and consistency across various systems.

• Submit Salesforce consultant ticket requests to the internal TABS team.

• Assist with the annual membership renewal process, including billing, follow-ups, and tracking of paid and pending accounts.

• Generate reports on engagement, renewals, trends, program usage, and member activities.

• Collaborate with the team to identify engagement trends and opportunities for growth or improvement.

• Execute other tasks as assigned.

⛳️ Requirements

• Bachelor’s degree in Education, Psychology, Business Administration, Communications, or a related field.

• Experience in member or community engagement, customer success, admissions or enrollment, family or alumni outreach, or another member-facing role.

• Prior experience in an association is highly preferred, especially working with members, member organizations, or professional associations.

• Proven ability to use or quickly learn technology platforms such as Salesforce or similar CRM tools, including data entry and reporting.

• Outstanding customer service skills.

• Flexibility to work extended hours and travel as necessary to meet organizational needs and attend events.

• Ability to work independently and efficiently in a remote setting while collaborating with other remote team members.

• A belief in the transformative power of education.

• Strong alignment with TABS’ core values.

• Commitment to promoting a diverse, equitable, and inclusive environment.

• Experience working with schools, particularly boarding schools, is an advantage.

• Familiarity with PheedLoop or a comparable event registration and/or learning management system is a plus.

• Proven capability to summarize, interpret, and report on member engagement and educational program data is a bonus.

🏝️ Benefits

• Competitive compensation packages.

• Generous vacation and paid time off (PTO) allowances.

• Comprehensive holiday schedule.

• Employer contribution towards employees’ healthcare premiums.

• Health Reimbursement Account (HRA) for eligible medical expenses with pre-tax dollars.

• 403b retirement savings plan with a 5% employer contribution.

• Life insurance coverage.

• Disability coverage.

• AD&D coverage.

• Virtual working environment.

• Remote work reimbursement allowance for eligible home office and remote work expenses.

• Travel opportunities in support of TABS’ programming and member schools.