EDI Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the internal onboarding team to interview, hire, and onboard new EDI Analysts.

• Conduct weekly meetings with direct reports to discuss customer support requirements and operational obstacles.

• Assess and monitor team performance, offering constructive feedback and coaching.

• Identify opportunities for process improvements, highlight trends and recurring issues, and propose solutions to senior leadership.

• Manage the complete EDI relationship for a designated group of accounts.

• Facilitate customer kickoff meetings and assign tasks to team members as needed.

• Participate in customer meetings alongside direct reports to enhance their communication skills and product knowledge.

• Act as the primary escalation point for intricate or sensitive client EDI/ERA matters.

• Directly address high-stakes issues and mentor the team to handle similar situations autonomously.

• Provide continuous training, coaching, mentoring, and performance evaluations for direct reports.

• Assist in the implementation of new EDI workflows, tools, and processes.

• Work with BSM and CSM teams on emerging trends and cross-functional escalations.

• Offer leadership in coaching on product functionality and delegate opportunities for teaching.

• Escalate personnel matters to the Manager of EDI Success when necessary.

• Assume additional responsibilities to meet team and company goals.

• Report directly to the Manager of EDI Success.

⛳️ Requirements

• 2–5 years of relevant experience in healthcare Electronic Data Interchange (EDI) and Electronic Remittance Advice (ERA).

• Familiarity with ANSI X12 transactions, such as 837 claims, 835 remittances, 277 claim status, and 999 acknowledgments, including the ability to analyze raw files to identify reasons for claim or file rejection.

• Demonstrated experience in completing provider EDI and ERA enrollments with payers, including resolving issues with stalled or denied enrollments.

• Proven leadership abilities: capable of building trust-based relationships, delegating tasks effectively, and leading team meetings to educate on processes and products.

• A track record of proactively identifying challenges and implementing solutions without waiting for guidance.

• Excellent written and verbal communication skills, comfortable navigating difficult conversations both internally and externally, and effectively communicating across teams.

• Ability to thrive in a fast-paced, dynamic environment, willing to work outside of standard hours when necessary, manage multiple projects, adapt quickly, meet deadlines, and handle workloads with professionalism.

• Proficient in Word, Excel, PowerPoint, Google Workspace, and Slack.

• A growth mindset with a desire to continually enhance people-leading skills.

• Capability to pause, reflect, and reconnect with internal teammates during tense situations or when uncertain about an answer.

• Comfort in reaching out to leadership for assistance when required.

• Ability to manage one's own workload effectively.

• Experience in a clearinghouse, revenue cycle management company, or healthcare billing software company (preferred).

• Background in outpatient rehabilitation (PT, OT, SLP) or chiropractic billing (preferred).

• Experience in creating or documenting team processes, playbooks, or training resources (preferred).

• Familiarity with clearinghouse portals and payer enrollment platforms (preferred).

• Experience leading a team through rapid growth or organizational transitions (preferred).

• Legally authorized to work in the United States.

• Physically located in the United States.

• Must not currently be a Prompt customer or employed by one unless explicit consent from the customer has been obtained.

🏝️ Benefits

• Competitive salaries.

• Remote/hybrid work environment.

• Potential equity compensation for exceptional performance.

• Flexible PTO.

• Company-sponsored lunches for all employees.

• Company-paid disability and life insurance benefits.

• Company-paid family and medical leave.

• Medical, dental, and vision insurance benefits.

• Discounted pet insurance.

• FSA/DCA and commuter benefits.

• 401k.

• Complimentary subscription to digital fitness classes and wellness content.

• Recovery suite at HQ, featuring a cold plunge, sauna, and shower.