Director, Digital Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the experience layer across veeam.com and all global digital assets, crafting customer journeys, interaction frameworks, navigation, and page standards.

• Conduct user interviews, surveys, usability testing, and competitive assessments; convert insights into content architectures, user flows, and journey diagrams.

• Manage and enhance Veeam’s UI Kit as the definitive delivery foundation, applying brand and visual design guidance to documented components, patterns, and interaction norms.

• Propel continuous enhancement by merging qualitative insights with performance metrics, fostering evidence-based iterations.

• Collaborate with executive and functional leaders to define digital priorities, investments, and long-term strategic plans.

• Clearly communicate strategies and results to non-design stakeholders.

• Collaborate with Creative teams to align content, web development, operations, and technology towards common objectives.

• Enhance team business acumen and expertise.

• Cultivate relationships with agencies, contractors, and strategic collaborators.

⛳️ Requirements

• Over 10 years of experience in user experience or digital experience, with at least 5 years in leadership roles.

• Proven track record in managing a large-scale, multi-language corporate website or digital ecosystem.

• Demonstrated ability to link experience and journey initiatives to quantifiable business results, such as conversion rates and sales pipelines.

• Proficient hands-on experience with enterprise content management, design and prototyping tools, as well as web analytics and testing platforms.

• Experience in developing and governing a user interface kit or design system in collaboration with a brand or creative team, while driving its adoption across various teams.

• Capacity to influence senior stakeholders without direct authority and manage competing priorities within a global organization.

• Familiarity with accessibility standards and experience in integrating compliance into delivery processes rather than post-delivery audits.

• Bonus: Experience in the enterprise B2B technology, software, or security sectors.

• Bonus: Knowledge of the Adobe Experience Cloud ecosystem, particularly Experience Manager and Target.

• Bonus: Previous experience working with globally distributed teams and regional localization.

• Bonus: Practical experience in applying artificial intelligence for research synthesis, production, or quality assurance.

• Bonus: Background in content strategy, information architecture, or service design in conjunction with interface development.

🏝️ Benefits

• Unlimited paid time off.

• 12 paid holidays, including 4 global VeeaMe Days dedicated to self-care.

• 24 paid volunteer hours each year through Veeam Cares.

• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents.

• Medical, dental, and vision insurance starting on the first day of employment.

• Mental health support, therapy sessions, and digital wellness resources via the Employee Assistance Program.

• 401(k) retirement plan with company matching contributions.

• Support for fertility, adoption, and surrogacy through Maven.

• Access to AirVet 24/7 virtual veterinary care at no cost.

• Legal services, identity protection, and additional health insurance options.

• Tax-advantaged spending accounts for healthcare, dependent care, and commuting expenses.

• Opportunities for learning and development through LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning.

• Comprehensive benefits package that includes health coverage, retirement plans, and unlimited time off.