Ecommerce Operations Assistant – Amazon, TikTok Shop

This is a fully remote position, open to applicants in Philippines, +3 more countries.

📋 Description

• Oversee the health of Amazon listings throughout the catalog and identify issues such as Buy Box loss, suppressed listings, content violations, and low inventory alerts.

• Assist in updating Amazon listings, including titles, bullet points, descriptions, images, keyword research, and backend search terms.

• Respond to customer inquiries on Amazon within a 24-hour timeframe.

• Manage the customer email inbox at support@augo.

• Address Amazon Q&A inquiries and escalate complex matters to the relevant department head.

• Track recurring customer concerns for upstream resolution.

• Provide support for Shopify product details, imagery, promotions, and updates.

• Maintain the backend of TikTok Shop.

• Ensure consistent updates across various platforms.

• Keep accurate pricing across Amazon US and international marketplaces, Shopify, TikTok Shop, and future channels.

• Maintain pricing sheets in Google Sheets and implement coordinated pricing adjustments.

• Edit images using Canva or Photoshop and prepare listing images according to platform specifications.

• Support the creation of A+ content and promotional graphics.

• Conduct supplier research on Alibaba and 1688.

• Create vendor comparison spreadsheets and manage sample tracking.

• Input data into internal systems.

• Compile weekly reports across platforms and perform ad hoc analyses.

• Execute tasks from a shared task queue with collaboratively set priorities each week.

• Collaborate with the founder and various department heads across operations.

• Identify opportunities for process improvements and assist in refining SOPs.

⛳️ Requirements

• Minimum of 1 year of direct, hands-on experience with Amazon Seller Central — this is non-negotiable.

• Experience in monitoring or managing e-commerce listings.

• Background in customer service is essential.

• Comfortable handling tasks from multiple stakeholders.

• Near-native proficiency in written English (self-rated 9+/10).

• Strong knowledge of Amazon Seller Central.

• Excellent written communication skills for customer service.

• Proficiency in Google Workspace, including Sheets, Docs, and Drive.

• Basic skills in Canva or Photoshop.

• Detail-oriented, organized, and adept at multitasking.

• Must have reliable time zone overlap with US Eastern time zone, at least 3–4 hours per day.

• Familiarity with Shopify backend is a plus, but not mandatory.

• Familiarity with TikTok Shop backend is a plus, but not mandatory.

• Knowledge of Amazon PPC/advertising is a plus, but not mandatory.

• Familiarity with tools like Helium 10, Jungle Scout, DataDive, or similar is a plus, but not mandatory.

• Experience with sourcing from Alibaba/1688 is a plus, but not mandatory.

• Experience with international marketplaces is a plus, but not mandatory.

• Basic knowledge of spreadsheet formulas like VLOOKUP and INDEX/MATCH is a plus, but not mandatory.

• Experience in A+ content design is a plus, but not mandatory.

🏝️ Benefits

• Gain cross-functional exposure across Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and international work.

• Direct access to the founder and various department heads.

• Receive genuine feedback, answers, and ownership of your work.

• Opportunity to collaborate with a well-established brand boasting thousands of 5-star reviews on Amazon.

• Potential growth path into specialized roles, team lead positions, or departmental support.

• Enjoy fully remote work flexibility from your preferred productive space.

• Core work conditions include reliable internet, overlap with the US Eastern time zone, and daily attendance support.

• Engage in mission-driven work that supports families and adventurers.