Ecommerce Operations and Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop and nurture robust relationships with current clients, serving as their trusted partner and primary point of contact.

• Gain insights into client businesses, company cultures, hiring needs, and expectations, converting them into detailed recruitment briefs.

• Manage designated accounts while ensuring consistent communication, updates, and a positive experience for clients.

• Provide clients with advice on talent availability, market trends, salary ranges, candidate suitability, and alternative hiring strategies.

• Oversee recruitment processes from briefing and talent identification to interviews, feedback, offers, reference checks, and successful placements.

• Engage and attract candidates through the existing talent database, LinkedIn Recruiter, and various sourcing channels.

• Recognize opportunities within current client relationships to generate repeat business, referrals, and enhance long-term partnerships.

• Keep candidates engaged, manage their expectations, offer timely feedback, and ensure a positive candidate journey.

• Increase industry visibility through activity on LinkedIn, industry engagement, and professional networking.

• Create engaging LinkedIn posts, Instagram content, reels, and short-form videos.

• Take ownership of account activities, client relationships, placement outcomes, and commercial targets while striving for improved results.

⛳️ Requirements

• Minimum of 5 years of experience in e-commerce, digital marketing, or a client-facing sales or account management position.

• Strong understanding of the e-commerce sector, including finance, operations, warehousing, HR, and digital marketing.

• Proven experience in managing client relationships, business accounts, stakeholders, or commercial partnerships.

• Excellent communication and interpersonal skills.

• Proficiency in candidate assessment, interviewing, and recruitment tactics.

• Ability to manage multiple vacancies while delivering quality shortlists.

• Skilled in influencing, negotiating, and managing stakeholder expectations.

• Strategic thinking, decision-making, and problem-solving capabilities.

• Experience in building a personal brand through LinkedIn content, industry engagement, and social media platforms.

• Proficient in creating short-form video content, Instagram Reels, and other social media posts.

• Understanding of recruitment sales, business development, and client relationship management.

• Ability to cultivate a healthy pipeline, generate referrals, and close opportunities effectively.

• Self-motivated and proactive, demonstrating initiative, resilience, tenacity, integrity, and the capacity to work independently in a remote setting.

• Previous experience in recruitment, talent acquisition, or agency recruitment is advantageous.

• Experience managing recruitment accounts or end-to-end recruitment assignments is a plus.

• Demonstrated success in achieving recruitment sales targets and conversion rates is beneficial.

• Familiarity with LinkedIn Recruiter, ATS platforms, recruitment databases, and AI-driven recruitment tools is a plus.

• Knowledge of Claude and other productivity tools is an added advantage.

• Located in the Philippines with availability during 9:00 AM–6:00 PM Australian time.

🏝️ Benefits

• Excellent opportunities for career advancement.

• A chance to work in a fantastic environment.

• Collaborate closely with an innovative recruitment team and gain exposure to AI-powered recruitment methods.

• 100% remote work from home, eliminating the daily commute.