Ecommerce Manager

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Take charge of conversion rate optimization for the Shopify storefront, including product detail pages (PDPs), collection pages, checkout process, and homepage.

• Conduct A/B testing and on-site experiments; oversee tools and analyze results.

• Manage the Shopify app ecosystem encompassing upsell/cross-sell features, reviews, subscriptions, bundles, and site speed optimization tools.

• Ensure integrations are maintained and troubleshoot issues across applications, pixels, and data layers.

• Collaborate with the creative team to brief and implement updated visuals, copy, and user-generated content across PDPs.

• Oversee PDP optimization on TikTok Shop, focusing on titles, bullet points, imagery, A+ content, and category/attribute configurations.

• Monitor performance of the TikTok Shop storefront and escalate issues to the larger team.

• Work with the content and affiliate teams to ensure product pages are optimized for creator traffic.

• Stay updated on TikTok Shop feature releases and communicate relevant updates.

• Assist with optimizing Amazon listings, including titles, bullet points, A+ content, backend keywords, and imagery.

• Collaborate with internal stakeholders and agency contacts to implement updates and maintain listing health.

• Identify suppressed listings, content issues, or policy flags and coordinate their resolution.

• Execute end-to-end campaign sends: build, quality assurance, schedule, and deployment in Klaviyo.

• Partner with the Director of Growth and retention agency on flow strategy, with a hands-on approach to implementation.

• Manage segmentation logic, list hygiene, and sending frequency.

• Generate post-send reports and highlight performance insights.

• Oversee the review platform to ensure review collection, moderation, and syndication are functioning correctly.

• Utilize AI tools for copywriting, content optimization, and enhancing productivity.

• Maintain detailed documentation for standard operating procedures, app settings, and platform configurations.

• Support the launch of new channels or integrations as the business expands.

⛳️ Requirements

• ***Must-Have:***

• 2 to 4 years of experience in a direct-to-consumer (DTC) eCommerce role, with in-depth knowledge of Shopify.

• Practical experience with Klaviyo: building campaigns, managing flows, and generating your own reports.

• Experience working with TikTok Shop, even if not primarily responsible.

• Basic familiarity with Amazon Seller Central, including listing updates, A+ content management, and suppression troubleshooting.

• Comfortable navigating the Shopify app ecosystem: understanding available tools, their interactions, and how to troubleshoot issues.

• A conversion rate optimization (CRO) mindset, focusing on the customer journey rather than just individual tasks.

• Highly detail-oriented and execution-focused: you deliver, follow up, and ensure closure on tasks.

• Proficient in using AI tools to enhance productivity (e.g., ChatGPT, Claude, Midjourney, etc.).

• Strong communication skills to collaborate effectively across departments with creative, growth, and external partners.

• ***Nice-to-Have:***

• Experience with a beauty, wellness, or consumer packaged goods (CPG) DTC brand.

• Familiarity with affiliate or influencer-adjacent eCommerce (e.g., TikTok Shop affiliates, LTK, etc.).

• Basic understanding of HTML/CSS for email template modifications.

• Experience with tools such as Elevar, Triple Whale, or similar attribution/analytics platforms.

• Comfort in extracting and interpreting data using Google Sheets or Looker.

🏝️ Benefits

• Access to a **$200K+ perk marketplace** featuring discounts on over 150 services.

• Option to **withdraw up to 50% of approved earnings** prior to payday.