eCommerce Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide prompt assistance to customer inquiries through inbound calls, outreach, email, live chat, and social media channels.

• Deliver an outstanding customer experience that sets the standard for excellence.

• Establish and nurture enduring customer relationships.

• Take ownership of customer concerns and resolve issues during the first contact by mastering the customer journey, ensuring they achieve their desired outcomes.

• Follow through on commitments and promises made to guests.

• Fulfill managerial requests as needed.

• Enhance the service experience and manage communications effectively.

• Adhere to company policies regarding service requests.

• Perform additional tasks and responsibilities as dictated by business requirements.

⛳️ Requirements

• Strong expertise in using computer applications.

• Typing speed of at least 45 WPM.

• Excellent oral and written communication abilities.

• Outstanding customer service skills.

• A collaborative team player with a robust work ethic and high energy levels.

• A minimum of 2 years of experience in Customer Service or Sales is required.

• A diploma or Bachelor's degree is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional growth and development.

• Flexible working hours and work-from-home options.

• A supportive and inclusive company culture.