eCommerce Business Analyst, Project Coordinator

This is a fully remote position, open to applicants in Uzbekistan.

📋 Description

• Take charge of the daily operations for the Mirantis Webstore, AWS Marketplace, and Azure Marketplace listings.

• Oversee the onboarding of products, updates, and deprecations across all three commerce platforms.

• Manage workflows for AWS and Azure private offers from initiation to post-sale handoff.

• Collaborate with AWS and Azure partner teams regarding listing certification, metering integration, and marketplace requirements.

• Maintain a unified Jira project tracker for eCommerce initiatives.

• Facilitate sprint planning, status meetings, and asynchronous standups; identify blockers and suggest solutions.

• Create RAID logs, decision records, and updates for stakeholders.

• Organize UAT cycles, which include test case creation, tester assignments, results aggregation, and final approval.

• Recognize repetitive workflows and spearhead process automation using AI tools, including Claude Enterprise.

• Gather, document, and verify functional requirements for eCommerce projects.

• Generate BRDs, user stories with acceptance criteria, process maps, and data flow diagrams.

• Map data flows within the commerce stack from the Webstore to NetSuite ERP and AWS/Azure metering APIs.

• Act as a subject matter expert on AWS and Azure Marketplace technical requirements.

• Prepare weekly and monthly status reports for leadership, Finance, and Sales teams.

• Develop and manage dashboards that track GMV, conversion rates, average order value, fulfillment SLA, and entitlement activation.

• Collaborate with Finance on order volumes, entitlement provisioning, and period-end data.

• Work alongside Sales to analyze marketplace deals and enhance fulfillment visibility.

• Document and update standard operating procedures (SOPs) for listing updates, promotional setups, refund processes, and entitlement provisions.

⛳️ Requirements

• 2+ years of experience in a business analysis or project coordination role focused on digital commerce, SaaS licensing, or cloud marketplace channels.

• Practical experience with AWS Marketplace or Azure Marketplace, including listing management, private offers, metering, or SaaS contract mechanics.

• Proficient in Jira for project tracking and Confluence for documentation purposes.

• Familiarity with BI and data warehouse tools such as Looker, Tableau, Snowflake, or equivalent technologies.

• Capability to independently create and maintain reports.

• Excellent written communication skills; adept at producing SOPs, status reports, BRDs, and stakeholder emails promptly and independently.

• Comfortable working across various time zones in a fully remote, asynchronous environment.

• Familiarity with WooCommerce, Stripe, or similar eCommerce platforms is a plus.

• Exposure to ERP or financial systems like NetSuite is advantageous.

• Experience in QA or UAT coordination is beneficial.

• Familiarity with AI tools, LLMs, prompt engineering, or no-code AI integrations is a plus.

• Understanding of Kubernetes, containers, or cloud infrastructure product categories is a nice-to-have.

• PMP, PMI-ACP, CBAP, or equivalent certifications are desirable.

🏝️ Benefits

• Collaborate with a well-established leader in the cloud infrastructure sector located in Silicon Valley.

• Engage with a team of exceptionally passionate, talented, and dynamic colleagues.

• Opportunities for professional development and training.

• Attend conferences and participate in working groups.

• Enjoy company outings, happy hours, hackathons, and tech talks.

• Receive a competitive compensation package along with a robust benefits plan.

• Work in a fully remote, asynchronous environment.