eCommerce Business Analyst – Project Coordinator

This is a fully remote position, open to applicants in Armenia.

📋 Description

• Take charge of the daily operations of the Mirantis Webstore, AWS Marketplace, and Azure Marketplace listings.

• Oversee the onboarding of products, updates, and deprecations across all three commerce platforms.

• Manage workflows for private offers on AWS and Azure from initiation to post-sale handoff.

• Collaborate with AWS and Azure partner teams regarding listing certification, metering integration, and marketplace requirements.

• Keep a centralized Jira project tracker for all eCommerce initiatives.

• Conduct sprint planning, status meetings, and asynchronous standups; identify blockers and suggest solutions.

• Create RAID logs, decision records, and updates for stakeholders.

• Coordinate User Acceptance Testing (UAT) cycles, encompassing test cases, testers, outcomes, and sign-off.

• Recognize repetitive workflows and spearhead AI-driven process automation.

• Gather, document, and validate functional requirements for eCommerce projects.

• Generate Business Requirements Documents (BRDs), user stories, process maps, and data flow diagrams.

• Trace commerce-stack data flows from the Webstore through NetSuite ERP to AWS and Azure metering APIs.

• Act as a subject matter expert on the technical requirements of AWS and Azure Marketplace.

• Prepare weekly and monthly status reports for leadership, Finance, and Sales teams.

• Develop and maintain dashboards that monitor GMV, conversion rates, average order value, fulfillment SLA, and entitlement activation.

• Collaborate with Finance on order volumes, entitlement provisioning, and end-of-period data.

• Work alongside Sales on marketplace deal analytics and visibility into fulfillment.

• Document and uphold Standard Operating Procedures (SOPs) for regular commerce operations.

⛳️ Requirements

• At least 2 years of experience in a business analysis or project coordination role focused on digital commerce, SaaS licensing, or cloud marketplace channels.

• Practical experience with AWS Marketplace or Azure Marketplace, including management of listings, private offers, metering, or SaaS contract mechanics.

• Proficiency in using Jira for project tracking and Confluence for documentation purposes.

• Experience with business intelligence and data warehousing tools such as Looker, Tableau, Snowflake, or similar platforms.

• Capability to independently create and maintain reports.

• Strong written communication skills for SOPs, status reports, BRDs, and emails to stakeholders.

• Comfort in working across different time zones in a fully remote, asynchronous environment.

• Familiarity with WooCommerce, Stripe, or comparable eCommerce platforms.

• Exposure to ERP or financial systems like NetSuite.

• Experience in QA or UAT coordination, including managing test cases, cycles, and sign-off processes.

• Familiarity with AI tools for workflow automation, large language models (LLMs), prompt engineering, or no-code AI integrations.

• Understanding of Kubernetes, containerization, or cloud infrastructure product categories.

• PMP, PMI-ACP, CBAP, or a similar certification is preferred.

🏝️ Benefits

• Opportunities for professional development and training.

• Participation in conferences and working groups.

• Company outings, happy hours, hackathons, and technology talks.

• Competitive compensation package complemented by a robust benefits plan.

• Flexible remote work arrangement.

• An async-first work culture.