Ecommerce Associate Account Director

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage a portfolio of 4–6 lifestyle accounts, focusing on high-AOV or high SKU count consumer durables.

• Act as the primary strategic partner for clients on a daily basis, taking ownership of the performance narrative, identifying growth avenues, and aligning marketing strategies with business goals.

• Serve as the strategic lead for Lifestyle clients, overseeing full-funnel performance and addressing longer purchase cycles.

• Guide clients through the stages of awareness, consideration, and conversion strategy, incorporating performance that extends beyond last-click attribution.

• Utilize AI technologies to improve and optimize business processes.

• Effectively use Power Digital's Nova ecosystem in relation to departmental functions.

• Lead weekly client meetings for larger accounts and assist PM-led discussions for smaller accounts.

• Convert Power Circuit roadmap outcomes into weekly account priorities and identify conflicts between immediate performance demands and long-term strategy.

• Monitor full-funnel performance and provide actionable insights regarding measurement complexities.

• Coordinate paid, SEO, content, email, and creative teams around a cohesive account strategy.

• Support retention strategies, focusing on repeat purchase rates, LTV by acquisition cohort, and post-purchase lifecycle performance.

• Equip the Account Director for discussions on last-touch attribution and budget decisions.

• Assist in quarterly strategy formulation, renewal preparations, and conversations about service expansion.

• Build and sustain robust client relationships, contributing to at least 90% account retention.

• Utilize Iris and Nova on a daily basis, proactively addressing issues and maintaining a 100% Pulse cadence.

• Collaborate with Project Managers on execution and work alongside the Account Director on quarterly strategies and long-term growth initiatives.

• Contribute to team coaching and development, marketing strategy execution, client retention, and revenue growth.

⛳️ Requirements

• Advanced proficiency in spoken and written English is essential for this position.

• 4–7 years of experience in lifestyle, high-AOV, or considered-purchase marketing, with a background in managing client relationships.

• Understanding of full-funnel strategy, including the interactions between awareness, consideration, and conversion channels, as well as common measurement gaps.

• Familiarity with multi-touch attribution limitations, with the ability to articulate the implications of last-touch misses clearly.

• Working knowledge of upper-funnel channels (content, SEO, YouTube, programmatic).

• Experience working with brands where creative quality and storytelling serve as competitive advantages.

• Proven ability to manage clients through longer measurement cycles while maintaining their confidence.

• Excellent written and verbal communication skills; capable of making complex, multi-channel performance stories understandable to non-technical clients.

🏝️ Benefits

• Base salary plus commission opportunities.

• Prepaid Medicine Plan.

• 15 paid vacation days (PTO) annually.

• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) for philanthropic activities.

• Fully flexible work environment: full-remote, in-office, or hybrid options available.

• One-time 400,000 COP Work From Home (WFH) stipend automatically included in your first paycheck.

• Employee Assistance Program (EAP).

• 17 observed Colombian national holidays plus 2 mental health recharge days each year.

• Legal benefits such as Prima and Cesantias.

• Paid Social Security.

• Unlimited opportunities for growth and leadership within a rapidly expanding firm.

• Ongoing employee development programs for personal and professional advancement (Hedgehog and Vital 5s).

• Quarterly awards, including monetary prizes and recognition for exceptional performance.

• Opportunities to engage in company DEI initiatives.