E-Learning Technical Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Transform approved master scripts into fully functional Moodle courses, encompassing on-screen content, integration of voiceover audio, synchronized captions, and downloadable transcripts.

• Set up Moodle quiz engines featuring randomized question banks, mastery-model retake logic, corrective feedback, and score-driven completion triggers.

• Implement workflows for activity completion, interaction gates, assignment submission gates, assessment pass criteria, and seat-time restrictions that activate certificate and CLP issuance.

• Oversee the technical creation and deployment of Moodle courses, including cataloging, badging, and managing system workflows.

• Conduct quality assurance testing on learning modules, assessments, certificates, user permissions, and system workflows.

• Ensure that digital content and training modules comply with Section 508 and accessibility standards.

• Diagnose technical problems and resolve user access issues.

• Monitor system performance, carry out data analytics, and implement system integrations.

• Offer programming, automation, and technical solutions for project management and quality assurance reviews.

• Create and maintain technical documentation, operational procedures, and user guides for Moodle.

• Produce and analyze reports on system usage, training completion rates, and user engagement with the platform.

• Collaborate with cross-functional teams to identify enhancements to the system and streamline operational workflows.

• Provide technical assistance during live grant review operations, which includes ARM configuration, user access support, troubleshooting, and coordination with program staff.

• Keep accurate electronic records of competitive grant applications and panel summary records.

• Assist in virtual training sessions by managing the technical aspects of online meetings and webinars.

• Align system architecture and templates with the requirements of the Office of Head Start’s competition and evaluation needs.

⛳️ Requirements

• A Bachelor’s degree in information technology, Computer Science, or a related discipline (or an equivalent combination of education and experience).

• At least four years of experience supporting enterprise learning management systems, federal grants management, or similar governmental technical operations.

• A minimum of two years of hands-on experience specifically in technical administration of learning management systems for federal government programs.

• Extensive, practical knowledge in Moodle platform administration, architecture, and course development.

• Strong technical troubleshooting skills with a proven history of resolving platform and user-related issues.

• Excellent organizational skills with the ability to manage a large volume of electronic files accurately in a fast-paced environment.

• Exceptional written and verbal communication skills, with the capability to convey technical concepts to non-technical stakeholders.

• An active Public Trust security clearance or the ability to obtain and maintain one.

• Experience with electronic federal grants systems, such as GrantSolutions and the Application Review Module (ARM).

• Experience in working with Head Start, early childhood education, or other educational initiatives.

• Knowledge of e-learning standards (SCORM, xAPI), adult learning theories, and principles of instructional design.

🏝️ Benefits

• Health, dental, and vision insurance.

• 401K with company matching.

• Flexible spending accounts.

• Paid holidays.

• Three weeks of paid time off.