E-Commerce Operations, Customer Service Virtual Assistant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist in managing customer communication, coordinating deliveries, handling order administration, generating reports, and overseeing operational workflows.

• Address customer emails and inquiries efficiently.

• Provide updates on orders and delivery status.

• Dispatch tailored communications to customers using predefined templates.

• Track incoming orders from Shopify.

• Issue confirmation and follow-up messages to clients.

• Organize delivery scheduling and booking procedures.

• Compile weekly reports related to operations and finance.

• Aid in the preparation of tax-related administrative documents.

⛳️ Requirements

• Previous experience in customer service is mandatory.

• Proficient in Excel and spreadsheet management is essential.

• Experience in administrative support is preferred.

• Background in e-commerce is advantageous.

• Familiarity with Shopify is desirable but not essential.

• Experience in coordinating deliveries, logistics, or operations is an asset.

• Excellent written and verbal communication skills in English are required.

• Capability to work independently with minimal oversight.

🏝️ Benefits

• Competitive compensation.

• Weekly payment schedule.

• A variety of available roles.

• Complimentary training and skill enhancement opportunities.

• Ongoing support and guidance.

• A dynamic community that is always ready to assist you.