Digital Experience and Innovation Strategist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee and direct the strategy, design, and enhancement of employee experiences across intranet, digital platforms, and innovative conversational formats.

• Evaluate data and implement human-centered design principles, design thinking, service design, and employee insights.

• Discover opportunities and formulate concepts for future states.

• Develop intuitive and engaging user experiences.

• Create journey maps, experience architectures, and prototypes.

• Generate innovative solutions that streamline complex employee requirements.

• Foster significant engagement and drive business outcomes.

• Establish and oversee timelines.

⛳️ Requirements

• Experience in a large agency or enterprise setting.

• Proficient understanding of high-quality strategy and writing.

• Background in internal communications.

• Hands-on methodology.

• Capability to develop and oversee timelines.

• Attention to detail.

• Familiarity with digital and conversational experience strategy.

• Expertise in experience architecture and journey design.

• Knowledge of human-centered design and employee insights.

• Experience in service design and experience innovation.

• Skills in concept development and rapid prototyping.

• Awareness of emerging technologies and AI-enabled experiences.

• Focus on experience optimization and ongoing improvement.

🏝️ Benefits

• Competitive salaries and benefits.

• Reasonable accommodation during the interview and hiring process for qualified applicants with disabilities.