E-Commerce Manager, Shopify

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Oversee Shopify promotions, pricing adjustments, merchandising updates, and regular site maintenance.

• Supervise storefront operations across various international markets.

• Ensure precision and uniformity throughout Shopify Markets.

• Prepare the storefront for campaigns, promotions, and product launches.

• Create and develop high-converting Shopify landing pages.

• Manage and enhance post-purchase survey tools.

• Boost conversion rates through the optimization of landing pages and customer journeys.

• Analyze behavioral insights to pinpoint opportunities for storefront enhancements.

• Identify and resolve friction points in the customer journey.

• Oversee third-party Shopify applications and integrations.

• Assess the operational implications of new tools and plugins.

• Maintain a well-organized Shopify technology ecosystem.

• Facilitate technical escalations and implementations in collaboration with development stakeholders.

• Serve as the primary contact for website issues reported by Customer Experience.

• Diagnose operational storefront problems and ascertain root causes.

• Collaborate with stakeholders to efficiently address website obstacles.

• Manage stock-related site modifications and promotional launches.

• Align storefront updates with marketing and operational strategies.

• Assist in ensuring campaign and product launch readiness.

• Collaborate with Customer Experience, Operations, Development, and Growth/Marketing teams.

• Assume responsibility as the operational owner of the Shopify storefront.

• Partner with an Operations Manager for guidance and professional growth.

⛳️ Requirements

• Minimum of 3 years of practical experience managing Shopify e-commerce operations.

• Extensive experience with Shopify Markets and overseeing storefront operations across multiple international markets.

• Comprehensive understanding of third-party Shopify applications, integrations, and their operational implications.

• Proven experience managing storefront merchandising, promotions, pricing updates, and other e-commerce processes.

• Experience in designing or optimizing landing pages and enhancing storefront conversion through customer journey and UX improvements.

• Capacity to independently manage operational Shopify workflows rather than concentrating solely on development.

• Familiarity with post-purchase surveys and screen recording tools for behavioral analysis.

• Direct-to-consumer or e-commerce brand experience is highly preferred.

• Keen attention to detail and the ability to maintain accuracy and consistency in a complex, multi-market storefront.

• Ability to coordinate effectively with Customer Experience, Operations, Development, and Marketing/Growth stakeholders.

• Expected to work with full overlap of UK timezone.

• Required to participate in in-person training during the initial 3.5 weeks.

🏝️ Benefits

• In-person training programs during the first 3.5 weeks.

• Benefits and compensation details will be provided during the offer process.