E-Commerce Manager

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Supervise and manage e-commerce operations, product logistics, and customer service across six locations.

• Lead and assess e-commerce product logistics and customer service activities while ensuring adherence to policies, procedures, and regulations.

• Address and resolve escalated issues from customers and site operations.

• Collaborate with Business Development and IT teams to evaluate pricing opportunities, onboard customers, and foster revenue growth.

• Oversee multiple projects, customer implementations, operational initiatives, site priorities, and network-wide modifications.

• Track network-wide KPIs and service standards to enhance operational performance and customer satisfaction.

• Manage order volume, capacity, inventory, and supplies to ensure efficient fulfillment.

• Organize and lead weekly meetings with site managers and customers.

• Provide training and operational assistance for new site launches, customer transitions, service challenges, and new initiatives.

• Offer onsite support and travel as required.

⛳️ Requirements

• Proficient in Microsoft Office, specifically Word and Excel.

• Experienced with Warehouse Management Systems (WMS).

• Capable of interpreting human resources regulations, safety guidelines, operating and maintenance instructions, and procedural manuals.

• Ideally possess 5 years of supervisory experience.

• Preferred experience in supporting e-commerce fulfillment, customer service, or multi-site distribution operations.

• Strong customer-facing experience along with business development and relationship management skills.

• Ability to manage multiple projects, priorities, and stakeholders concurrently.

• Proficient in effectively managing supervisors and employees.

• Able to work efficiently in a dynamic, deadline-driven environment.

• Skilled in negotiation, instruction, persuasion, and reasoning with others.

• Capable of mentoring and supporting subordinate employees.

• Experience in change management is a plus.

• Effective in comprehending and communicating verbally and/or in writing.

• Able to occasionally lift, carry, position, and/or move objects weighing up to 20 pounds.

🏝️ Benefits

• Occasional business travel by car and airplane.

• Opportunities for professional growth.

• Support for management development.

• A workplace focused on customer service, innovation, and inclusion.

• Investment in the growth and well-being of employees.