E-Commerce Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Provide support for daily ecommerce activities on TikTok Shop and Shopify.

• Oversee storefronts, product listings, inventory management, pricing strategies, promotions, and account configurations.

• Aid in ecommerce account evaluations and maintain tracking documents, records, and operational files.

• Raise issues and risks to the Ecommerce Manager and Brand team.

• Supervise customer communications, resolve customer experience problems, and manage orders, returns, refunds, reviews, and fulfillment exceptions.

• Track outstanding customer and order issues until resolution and communicate recurring patterns.

• Assess TikTok Shop account performance, monitor shop violations, warnings, Seller Performance Score, marketplace standards, and compliance challenges.

• Assist with appeals for violations, corrective actions, account evaluations, and performance assessments.

• Oversee ecommerce integrations and resolve issues related to Shopify, TikTok Shop, Amazon, FBA, FBT, and other integrations.

• Address fulfillment challenges, including inventory discrepancies, shipping delays, tracking complications, and inbound issues.

• Maintain ecommerce tracking systems, reports, team documentation, and action items for accounts.

• Support weekly and monthly reporting, documenting recurring issues and their resolutions.

• Follow and contribute to updates of SOPs, tutorials, checklists, and training materials.

• Identify opportunities for process enhancements and ensure support teams adhere to defined procedures.

• Collaborate with the Ecommerce Manager and work closely with Brand Success, Customer Service, Operations, Logistics, and Fulfillment teams.

• Complete assigned duties, follow up on action items, and assist in various areas of ecommerce operations as necessary.

⛳️ Requirements

• 1–3+ years of experience in ecommerce, marketplace operations, customer service, digital commerce, or a related field.

• Experience with TikTok Shop/Seller Center is highly preferred.

• Familiarity with Amazon Seller Central and FBA is advantageous.

• Experience with FBT or other third-party fulfillment services is a plus.

• Background in ecommerce customer service, order management, returns, refunds, or review processes is preferred.

• Proficient in working with spreadsheets, tracking systems, and ecommerce platforms.

• Excellent attention to detail and strong organizational abilities.

• Strong written and verbal communication skills.

• Capable of identifying issues and escalating them when necessary.

• Eager to learn new platforms, tools, and processes.

• Able to handle multiple priorities and meet deadlines.

• Proactive, reliable, and willing to take ownership of tasks assigned.

• Comfortable working in a dynamic environment and wearing multiple hats.

🏝️ Benefits

• Opportunities for career advancement and professional development.

• Eligibility for performance-based annual bonuses.

• Flexible paid time off (PTO).

• Paid holidays.

• Paid sick leave.

• 401(k) retirement savings plan.

• Medical, dental, and vision insurance for employees and their families.

• Weekly catered team lunches.

• Meal stipend provided twice a week.