Dynamics 365 CRM Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as an external consultant and deliver specialized assistance to the client's global CRM team.

• Configure, customize, and improve solutions within Microsoft Dynamics 365 CRM.

• Develop and uphold plugins, workflows, Power Automate flows, scripts, components, business rules, and platform extensions.

• Convert business requirements into practical functional and technical solutions.

• Collaborate in managing entities, forms, views, and business rules.

• Design and sustain automation flows using Power Automate.

• Engage in the development of supporting applications utilizing Power Apps.

• Contribute to efforts aimed at optimizing and digitizing internal processes.

• Collaborate on integrations between Dynamics 365 and enterprise systems.

• Assist in defining and validating interfaces with MuleSoft, internal systems, and external services.

• Conduct technical testing and monitor incidents related to integration.

• Analyze and resolve second-level support incidents.

• Execute corrective and evolutionary maintenance tasks.

• Participate in deployments and validations across development, testing, and production environments.

• Aid in the technical documentation of solutions and procedures.

• Participate in Agile ceremonies (Scrum).

• Collaborate with business, architecture, integration, and infrastructure teams.

• Contribute to best practices and quality standards in software development.

⛳️ Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, Telecommunications, or a related discipline.

• Candidates with a higher-level technical qualification and relevant experience will also be taken into account.

• 1–3 years of experience with Microsoft Dynamics 365 CRM.

• Experience in CRM system development or support projects.

• Essential knowledge of Microsoft Dynamics 365 CRM.

• Required expertise in Power Automate, Power Apps, C#, JavaScript, Microsoft Dataverse, SQL Server, and REST APIs.

• Preferred familiarity with Azure Functions, Git, MuleSoft integrations, Omnichannel for Customer Service, Copilot Studio, and AI capabilities in CRM.

• Strong analytical and problem-solving capabilities.

• Results-driven mindset.

• Proactive and self-motivated attitude.

• Dedication to continuous learning.

• Teamwork and effective communication skills.

• Focused on internal customers.

• Ability to function in international environments.

• Fluency in Spanish.

• Technical English (minimum B2 level).

🏝️ Benefits

• No benefits, perks, or additional compensation were explicitly provided.