Dynamics 365 CE/CRM Consultant

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Serve as the technical leader for intricate consulting and implementation projects involving Microsoft Dynamics 365 Customer Engagement and CRM.

• Design and oversee CRM solutions, establishing technical frameworks and crucial implementation choices.

• Ensure that solutions are scalable, secure, reliable, and seamlessly integrated to enhance sales, customer service, and the overall customer experience.

• Create sophisticated solutions that integrate Dynamics 365 CRM, Customer Experience, and business process modeling.

• Define technical frameworks, controls, and standards for Dynamics 365 configuration and the Power Platform.

• Develop strategies regarding data management, security, integrations, and essential production environments.

• Diagnose complex technical problems and lead root cause analysis efforts.

• Optimize solutions for reliability, security, performance, automation, and cost-effectiveness.

• Assess technical alternatives while communicating associated risks, dependencies, and trade-offs.

• Facilitate technical reviews, solution validations, and operational readiness activities.

• Provide technical mentorship and knowledge transfer to junior consultants.

• Assist in technical decision-making alongside clients, architecture, security, and operations teams.

• Identify reusable assets and suggest enhancements to technical standards, processes, and delivery methods.

• Maintain documentation and communicate updates, risks, dependencies, and obstacles throughout the project lifecycle.

⛳️ Requirements

• Bachelor’s degree in Systems Engineering, Software Engineering, Business Administration, Industrial Engineering, Technology, or a related discipline; equivalent professional experience may also be accepted.

• Over 5 years of experience in consulting and implementing Microsoft Dynamics 365 Customer Engagement/CRM or closely related solutions.

• Strong background in managing complex production environments.

• Practical experience with Microsoft Dynamics 365 Sales, Dynamics 365 Customer Service, Microsoft Power Platform, Dataverse, CRM configuration, business and sales processes, customer journeys and service processes, data modeling and integrations, security and access management, as well as automation and business rules.

• Experience in considering quality, service continuity, performance, cost, metrics, and technical risks during solution design.

• Proficient in English at a B2 level, with the ability to comprehend technical documentation and communicate effectively in a professional setting.

• Strong communication abilities and a customer/service-oriented approach.

• Analytical mindset, structured problem-solving skills, results-driven orientation, and accountability.

• Commitment to continuous learning and the capability to apply new knowledge.

• Ability to technically guide others while effectively collaborating across multidisciplinary teams.

• Experience with Power Apps, Power Automate, enterprise integrations, complex CRM migrations, deployment, adoption, support, and ongoing improvement is highly advantageous.

🏝️ Benefits

• Opportunity to work with cutting-edge technologies in a dynamic environment.

• Professional development and continuous learning opportunities.

• Competitive salary and comprehensive benefits package.

• Collaborative and supportive team culture.