Dutch-Speaking Customer Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee incoming inquiries via phone calls, emails, and live chat from Dutch account holders.

• Deliver precise and secure responses to customer questions.

• Assist users in navigating digital wallet features, transaction history, account configurations, and online platform tools.

• Record, update, and monitor customer interactions, case documentation, and follow-ups within the CRM system.

• Work collaboratively with regional helpdesks, risk management, and technical support teams.

• Promptly address escalated financial cases.

• Uphold the reputation of a leading financial technology brand with professionalism, trust, and precision.

⛳️ Requirements

• Proficient in Dutch at C1/C2 level, both written and spoken.

• Strong B2 proficiency in English.

• Reside in Portugal with full authorization to work.

• Possess active NIF and NISS numbers.

• Maintain a quiet home office equipped with a fast and reliable internet connection.

• Preferred experience in customer service, financial operations, contact centers, or e-commerce.

• Experience in the fintech sector is a significant advantage.

• Excellent active listening skills, natural empathy, and the capability to multitask across various software platforms.

• High attention to detail and strong emotional intelligence.

🏝️ Benefits

• €80 gross/month attendance bonus.

• €7.63 net/day meal allowance on a dedicated meal card.

• 100% remote work flexibility within mainland Portugal or the islands.

• Comprehensive professional hardware setup provided (PC, headset, and secure access devices).

• Fully compensated initial training program.

• Supportive team culture.

• Defined career advancement opportunities.

• Wellness initiatives available.

• Fixed schedule from Monday to Friday, 08:00 to 17:00, with weekends off.