Donor Information Associate, Level 3

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide expert recommendations aimed at enhancing service quality and optimizing cost efficiency.

• Apply medical expertise to assess donor eligibility.

• Collaborate with external partners to secure comprehensive and precise medical chart data.

• Analyze and arrange sensitive medical information in both paper and electronic medical records.

• Oversee donor medical records and databases for the generation of statistical reports.

• Conduct quality assessments of departmental outputs.

• Support the education and training of fellow associates.

• Complete training in various roles, including coordinator, first review, second review, and one additional position.

• Ensure the completeness, accuracy, and confidentiality of donor medical records.

• Find, print, scan, and systematize both paper and electronic medical charts.

• Verify data within medical charts and assist in the archiving of records.

• Manage the departmental inbox.

• Mentor team members with less experience.

• Execute other assigned responsibilities.

⛳️ Requirements

• Associate degree is mandatory.

• Bachelor's degree is preferred.

• At least 6 years of experience in chart reviewing is required.

• 5 years of industry experience is preferred.

• Additional relevant experience may be considered in lieu of educational qualifications.

• CTBS certification is preferred.

• Lean Six Sigma certification is preferred.

• Exceptional attention to detail.

• Strong written and verbal communication skills.

• Proficiency in Microsoft Office Suite.

• Familiarity with digital chart software.

• Commitment to confidentiality.

• Capability to move or lift objects weighing up to 25 pounds.

• Regularly (>75%) in a stationary position (standing or sitting) while using digital displays.

• Frequent (>75%) fine manipulation with hands and fingers (typing, opening, writing, clicking, sorting papers, etc.).

• Work in an onsite office environment with a designated workstation, or in a home office setting for remote roles.

🏝️ Benefits

• Paid Time Off (PTO).

• 401(k) plan with a company match of up to 6%.

• Holiday pay.

• Medical, dental, and vision insurance.

• Coverage for short-term and long-term disability.

• Paid parental leave.

• Certification as a Great Place to Work, highlighting a positive workplace culture.