Document Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Address customer inquiries and manage escalations effectively.

• Collaborate with customer support teams, customer success managers, and field affiliates.

• Ensure prompt deployment and provide regular status updates.

• Maintain the accuracy of work orders and ensure responsiveness.

• Meet established productivity targets.

• Create daily and weekly reports for management detailing individual metrics as needed.

• Develop and continuously enhance systems for tracking orders and responsibilities to optimize customer efficiencies.

• Report to the Fulfillment Manager through the Team Lead within the Operations group.

⛳️ Requirements

• Experience in a process-driven environment with the ability to adapt and change.

• Capability to manage multiple tasks and adjust to new processes.

• 1–2 years (or more) of experience in legal/litigation support or a related field.

• Proficiency in multitasking and problem-solving.

• Ability to maintain patience and composure in high-pressure situations.

• Experience prioritizing customer needs in decision-making.

• Strong computer and technical skills.

• Familiarity with Outlook, Microsoft Office suite, and Adobe Acrobat.

• Experience with Slack and Service Cloud is advantageous.

• High level of attention to detail and accuracy.

• Dependability.

• Excellent verbal and written communication skills.

• A positive attitude and sense of humor are beneficial.

• Must be a resident of the United States.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance plans.

• 401k matching program.

• 20 days of paid time off.

• Opportunities for professional development, learning, and career advancement.

• Access to resources and training for collaboration and success.

• Join a knowledgeable, high-achieving, experienced, and enjoyable team.

• Recognized as a Great Place to Work® certified employer.